Collection: SolarWinds Web Help Desk

SolarWinds Web Help Desk is the answer to all your support and ticket management needs. The software helps you to streamline your support processes, resolve issues efficiently, and keep your customers satisfied. Web Help Desk automates repetitive tasks and workflows, saving your team valuable time. It focuses on delivering top-notch support instead of getting bogged down by administrative work. Web Help Desk allows you to connect incident tickets to a central problem, associate problem tickets with IT assets, and maintain a history of asset service requests. Additionally, you can seamlessly integrate Dameware Remote Support software to provide efficient end-user support and troubleshoot issues with a single click, simplifying the ticketing process from service request to resolution.

DESCRIPTION

• Blends IT ticketing with change management software, allowing all activities to be managed from a single platform.
• Offers a comprehensive email ticketing system with an easy-to-use interface for workers and technicians alike.
• Manage and optimize your asset inventory with hardware inventory software.
• Allow businesses to configure ITSM workflows to their specific ITIL requirements.
• Allows to create and manage service level agreements as diverse as your clients' demands.

FEATURES

Where is SolarWinds Web Help Desk log?

Web Help Desk errors are recorded in the Web Help Desk log file (located at <WebHelpDesk>/logs). To avoid unauthorized system access, this log file cannot be forwarded to a remote server.

Is SolarWinds Web Help Desk free?

When the trial time expires, you may continue to use the free edition with limited features without acquiring a license. Alternatively, you can enter a license key to have full access to the licensed edition's features.

FAQs