Privacy policy

Last updated: 3 October 2026

This policy explains what personal information Softech Store collects on softech.store, why, who receives it, and the choices you have. Privacy requests go to privacy@softechgs.com. Any other question goes to sales@softech.store.

1. Who we are

Softech Store (softech.store) is operated by Softech Global Systems LLC, 15957 Spyglass Hill Loop, Gainesville, Virginia 20155, USA. Softech Global Systems LLC is responsible for the personal information described here. Full details are on our Contact information page.

2. Information you give us

Orders and checkout: name, company name, e-mail address, phone number, billing and delivery address, purchase order number if you enter one, the products you order, and the details needed to register a licence in your organisation's name.
Payment: card and wallet payments are processed by our payment processor. We do not receive or store your full card number. If you pay by bank deposit, we see the details shown on the bank transfer.
Forms: the contact form, quote request, call-back request, licence renewal form and complaint form ask for your name, company, work e-mail, phone number and your message. The renewal form also asks for the serial number and expiry date of the licence.
AI Solution Finder: the question you type and the page you are on are sent to our advisor service so that it can answer. If you then ask for a quote, we also receive your name, company, e-mail, phone number, your question and the answer you were shown. Please do not type personal or confidential information into the question box.
Live chat: what you write in the chat, and your name and e-mail address if you give them.
Customer account and newsletter: your e-mail address and, for an account, your order history and saved addresses.

3. Information collected automatically

When you visit the site, we and the service providers described in section 5 collect technical information by means of cookies, pixels and similar tools: IP address, approximate location derived from it, browser and device type, the pages you view, what you click, the page that referred you, and the products you view or add to the cart.

Company identification. The site uses a visitor identification service. It uses your IP address to work out which company or organisation's network a visit is likely to come from, and records the pages viewed in that visit. We use this to understand which organisations are interested in our products, and our sales team may contact that organisation about them. It is aimed at identifying organisations, not private individuals.

Session recording. An analytics tool records how visitors use the site, such as clicks, scrolling and mouse movement, so that we can find and fix problems with our pages.

4. How we use information

To process and deliver your order, issue your invoice, and register licences with the manufacturer.
To carry out the compliance and fraud checks that apply to the products we sell, including the end-customer checks some manufacturers require.
To answer your questions, quote requests, renewal requests and complaints.
To measure how the site is used and improve it.
To measure and show advertising for our products.
To send you news and offers if you have subscribed. Every marketing e-mail has an unsubscribe link.
To keep the records that tax, accounting and export laws require.

5. Who receives information

We do not sell your personal information for money. We share it only with the following kinds of recipient, and only for the purposes above:

Our e-commerce platform and payment processor - host the store and run the checkout, payments, customer accounts and spam protection on forms.
Analytics and advertising tools - measure how the site is used, record sessions, and measure and show our adverts on search engines and social media.
A visitor identification service - identifies the organisations that visit the site, as described in section 3.
A live chat service - runs the chat on the site.
Cloud hosting and artificial intelligence providers - host our AI Solution Finder and prepare its answers.
Our business system and e-mail delivery providers - keep orders, quote requests and customer records, and deliver the e-mail we send.
Manufacturers and their distributors - receive the organisation name, contact name, e-mail and address needed to run their compliance check, register a licence or a warranty, approve an order, or deliver hardware.
Couriers - receive the delivery name, address and phone number for hardware orders.
Softech group companies in the United Arab Emirates and Pakistan, whose staff help us handle orders, deliveries and enquiries.
Authorities - where the law requires it.

Some of these recipients are outside your country. Your information is processed in the United States and in the other countries where these recipients operate.

6. Cookies and your choices

Cookies needed for the cart, checkout and login are always used. Without them the store does not work.
Where a cookie banner is shown to you, you can accept or decline analytics and advertising cookies there.
Some US state laws treat the use of advertising tools as "selling" or "sharing" personal information. You can opt out on our Your Privacy Choices page.
You can block or delete cookies and trackers in your browser settings at any time.
To stop marketing e-mail, use the unsubscribe link in the e-mail or write to us.

7. Your rights

Wherever you live, you may ask us to tell you what personal information we hold about you, to correct it, to delete it, or to stop using it for marketing. Write to privacy@softechgs.com from the e-mail address we hold for you. We answer within 45 days. We do not treat you differently for making a request. We may need to keep some records, such as invoices, where the law requires it, and we will tell you if that applies.

Depending on where you live, privacy laws may give you further rights, such as the right to appeal our answer or to complain to your regulator.

8. How long we keep information

We keep order, invoice and licence records for as long as tax, accounting and export laws require. We keep enquiries and quote requests for as long as they are useful for our business relationship with your organisation. When you ask us to delete information that we are not required to keep, we delete it.

9. Security

Card and wallet payments are handled by our payment processor and are encrypted. Access to customer records in our systems is limited to staff who need it. No system is perfectly secure; if we learn of a breach that affects your information, we will tell you as the law requires.

10. Children

This store sells information technology products to businesses and organisations. It is not directed at children, and we do not knowingly collect information from anyone under 18.

11. Changes to this policy

When we change this policy, we post the new version on this page and change the date at the top.

12. Contact

Softech Global Systems LLC
15957 Spyglass Hill Loop, Gainesville, Virginia 20155, USA
Privacy requests: privacy@softechgs.com
Other questions: sales@softech.store