Shipping policy

Last updated: 3 October 2026

1. Licences, subscriptions and support contracts

  • These are delivered by e-mail. Nothing is shipped and there is no delivery charge.
  • The licence key is sent to the e-mail address on your order within 24 hours of your paid order.
  • Some manufacturers run a compliance check on every end customer before they issue a licence. For those products, delivery takes 7 to 10 working days in the United States, and at least 15 days in the Middle East and Pakistan.
  • If we need more information from you to register the licence with the manufacturer, we write to you at that address.

2. Services

Training and professional services are arranged with you by e-mail after your order.

3. Hardware

  • Who ships: in the United States, hardware is shipped direct to you by our US distributor.
  • Dispatch: hardware orders are generally dispatched within 3 to 5 business days after we have received payment and the order has passed the compliance check. Where the manufacturer runs its own end-customer check, the times in section 1 apply.
  • Carrier: hardware is sent by courier, with tracking. When your order is dispatched, we e-mail you the tracking details.
  • Delivery time: the time in transit depends on the destination and the courier. We do not guarantee a delivery date.

4. Where we deliver hardware

We deliver hardware to the United States, Canada and Mexico, and to the countries in the Middle East, Africa, Asia and Australia that are set up in our checkout. The checkout tells you whether we deliver to your address. If it offers no delivery method for your address, we do not deliver there.

We do not deliver where United States export control or sanctions laws prohibit it.

5. Delivery charges

The delivery charge for hardware depends on the destination and the total weight of the order. It is shown at checkout before you pay.

Each order is charged and shipped separately. We cannot combine orders placed at different times.

6. Import duties and taxes

If your order crosses a border, customs in the destination country may charge import duties and taxes. These are not included in our prices or delivery charges and are payable by the recipient.

7. Your delivery address

Please check the delivery address and phone number on your order. If a parcel is returned because the address was wrong or nobody accepted it, we contact you, and a second delivery charge applies if it is sent again.

8. Questions

Write to sales@softech.store with your order number. We reply within one business day.

Softech Global Systems LLC, 15957 Spyglass Hill Loop, Gainesville, Virginia 20155, USA.