Terms of service

Last updated: 3 October 2026

These terms apply to every order placed on softech.store and to your use of the site. By placing an order you agree to them.

1. Who you are buying from

The seller is Softech Global Systems LLC, 15957 Spyglass Hill Loop, Gainesville, Virginia 20155, USA ("Softech", "we"). Softech Global Systems LLC issues the invoice for every order. Our details are on the Contact information page.

2. Who may buy

Each manufacturer decides who may buy its products. Most allow sales to businesses and organisations only. Firewalls and endpoint security products are enterprise products; they are not sold for home or home-office use. By ordering, you confirm that you are buying for a business or organisation that the manufacturer's policy allows, and that you are authorised to do so.

3. What we sell

Software licences, subscriptions and support contracts, delivered by e-mail.
Hardware, delivered by courier.
Services such as training and professional services, arranged with you by e-mail after your order.

4. Orders and acceptance

Your order is an offer to buy. The order confirmation e-mail says that we have received it.
Every order goes through our compliance and security check. Some manufacturers also run their own compliance check on every end customer before they accept an order. We may ask for information about your organisation and the end user of the product.
Once your order is paid and passes our check, we place it with the manufacturer or its distributor electronically and at once. Each licence or serial number is issued for your own domain and configured for it.
If we cannot accept your order before it is placed with the manufacturer or distributor - because it does not pass the compliance check, the manufacturer or distributor rejects it, the product is not available, or a price or description on the site was plainly wrong - we cancel it and refund what you paid in full.

5. Prices, taxes and duties

Prices are in US dollars.
Prices do not include sales tax. Any tax that applies is calculated and shown at checkout before you pay.
Delivery charges for hardware are shown at checkout before you pay.
If an order crosses a border, customs in the destination country may charge import duties and taxes. These are not included in our prices or delivery charges and are payable by the recipient.

6. Payment

We accept credit and debit cards and the digital wallets shown at checkout, and bank deposit in US dollars. An order paid by bank deposit is processed after the money has reached our account.

For a formal quote or to buy against a purchase order, use the quote form on the site or write to sales@softech.store.

7. Delivery

Delivery is described in our Shipping policy.

8. No cancellation or refund after payment

A paid order is placed with the manufacturer or distributor at once and cannot be taken back. All sales are final once paid. The only refund is the one in section 4, for an order we cannot accept before it is placed. Details are in our Refund policy.

9. Licence terms of the manufacturer

Software, subscriptions and the software inside hardware are licensed to you by the manufacturer, not sold. Your use of them is governed by the manufacturer's end user licence terms, which you accept when you activate or use the product. Licences are registered to the organisation named on the order.

10. Warranty and support

Warranty and technical support are provided by the manufacturer, under its own terms. Softech gives no warranty of its own.
You are responsible for following the manufacturer's instructions, including for opening a support ticket or a warranty claim.
For hardware, if you cannot follow the manufacturer's instructions, write to us and we pass messages between you and the manufacturer.
As far as the law allows, we give no other warranty, including any implied warranty of merchantability or fitness for a particular purpose.

11. Export control

The products are subject to the export control and sanctions laws of the United States and of other countries. You agree not to export, re-export or transfer a product to any country, organisation or person to which those laws prohibit it, and not to use it for a prohibited purpose. We do not fulfil orders that would break these laws.

12. Limit of our liability

Once an item has been ordered from the manufacturer or distributor, Softech has no liability for it. These items are issued for one buyer only, often cost several thousand dollars, and cannot be resold to anyone else; any remedy is under the manufacturer's terms.

In every case, as far as the law allows, our total liability for any claim connected with an order is limited to the amount you paid for that order, and we are not liable for loss of profit, loss of data, business interruption or any indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law.

13. Use of the website

We try to keep product information and prices accurate, but errors can occur. Manufacturer names, product names and logos belong to their owners.
You may not misuse the site, interfere with its operation, or copy its content for commercial use without our written permission.
You are responsible for keeping your account login confidential.
How we handle personal information is described in our Privacy policy.

14. Governing law

These terms and every order are governed by the laws of the Commonwealth of Virginia, USA, without regard to its conflict of laws rules. The state and federal courts located in Virginia have jurisdiction over any dispute.

15. Changes

We may change these terms by posting a new version on this page with a new date. The terms in force on the day you order apply to that order.

16. Contact

Softech Global Systems LLC
15957 Spyglass Hill Loop, Gainesville, Virginia 20155, USA
E-mail: sales@softech.store