{"product_id":"legacy-solarwinds-web-help-desk-per-technician-license-annual-maintenance-renewal","title":"Legacy SolarWinds Web Help Desk Per Technician License - Annual Maintenance Renewal","description":"\u003c!-- === BREADCRUMB NAVIGATION === --\u003e\n \u003cdiv style=\"font-size: 0.9em; color: #555; margin-bottom: 25px; padding-bottom: 25px; border-bottom: 1px solid #e0e0e0;\"\u003e\n  \u003ca href=\"https:\/\/www.softech.store\/en-pk\/pages\/solarwinds-solution\" style=\"color: #036748; text-decoration: none;\"\u003eAll SolarWinds Solutions\u003c\/a\u003e\n  \u003cspan style=\"margin: 0 5px;\"\u003e›\u003c\/span\u003e\n  \u003ca href=\"https:\/\/www.softech.store\/pages\/solarwinds-it-service-management-solutions\" style=\"color: #036748; text-decoration: none;\"\u003eIT Service Management (ITSM)\u003c\/a\u003e\n \u003c\/div\u003e\n \n \u003cmain\u003e\n  \u003c!-- === 2-COLUMN LAYOUT === --\u003e\n  \u003cdiv style=\"display: flex; flex-wrap: wrap; width: 100%; margin-bottom: 15px; border: none;\"\u003e\n  \n  \u003c!-- Left Column: Description --\u003e\n  \u003cdiv style=\"width: 65%; min-width: 300px; padding-right: 25px; box-sizing: border-box; vertical-align: top; border: none;\"\u003e\n  \u003ch2 style=\"margin-top: 0; border: none;\"\u003e\u003cb\u003eDescription\u003c\/b\u003e\u003c\/h2\u003e\n  \u003cp\u003eThis is the \u003cb\u003eAnnual Maintenance Renewal\u003c\/b\u003e for \u003cb\u003eLegacy SolarWinds Web Help Desk (WHD)\u003c\/b\u003e. This applies to customers with existing licenses who need to extend their maintenance and support agreement.\u003c\/p\u003e\n  \u003cp\u003eWeb Help Desk is an easy-to-use, on-premises ticketing and asset management system. Renewing maintenance ensures you can download the latest versions with security patches, bug fixes, and feature enhancements.\u003c\/p\u003e\n \n  \u003c!-- AUTHENTIC REVIEWS SECTION --\u003e\n  \u003cdiv style=\"margin-top: 30px; border-top: 1px solid #eee; padding-top: 20px;\"\u003e\n  \u003ch3 style=\"color: #036748;\"\u003e\u003cb\u003eCustomer Satisfaction\u003c\/b\u003e\u003c\/h3\u003e\n  \u003cdiv style=\"background-color: #f9f9f9; padding: 15px; border-radius: 5px; margin-bottom: 10px; border-left: 4px solid #036748;\"\u003e\n  \u003cp style=\"font-style: italic; margin-bottom: 5px;\"\u003e\"WHD is robust and reliable. We've used it for years to manage IT requests and hardware inventory. The support team is always helpful when we need them.\"\u003c\/p\u003e\n  \u003cp style=\"font-size: 0.9em; color: #555;\"\u003e— \u003cb\u003eIT Director\u003c\/b\u003e (G2 Review)\u003c\/p\u003e\n  \u003c\/div\u003e\n  \u003cdiv style=\"display: flex; align-items: center; gap: 10px;\"\u003e\n  \u003ca href=\"https:\/\/www.g2.com\/products\/solarwinds-web-help-desk\/reviews\" target=\"_blank\" style=\"text-decoration:none; color: #333;\"\u003e\n  \u003cspan style=\"color: #f28c00; font-weight: bold;\"\u003e★★★★☆ 4.1\/5\u003c\/span\u003e on G2 Crowd\n  \u003c\/a\u003e\n  \u003c\/div\u003e\n  \u003c\/div\u003e\n  \u003c\/div\u003e\n  \n  \u003c!-- Right Column: Trust Badge --\u003e\n  \u003cdiv style=\"width: 35%; min-width: 250px; box-sizing: border-box; vertical-align: top; border: none;\"\u003e\n  \u003cdiv style=\"background-color: #e8f5e9; border: 1px solid #c8e6c9; border-radius: 8px; padding: 20px;\"\u003e\n  \u003ch3 style=\"margin-top: 0; font-size: 16px; color: #036748; border-bottom: 1px solid #a5d6a7; padding-bottom: 10px;\"\u003e\u003cb\u003eWhy Renew Maintenance?\u003c\/b\u003e\u003c\/h3\u003e\n  \u003cul style=\"margin-bottom: 0; padding-left: 20px; color: #2e7d32;\"\u003e\n  \u003cli style=\"margin-bottom: 8px;\"\u003e\n\u003cb\u003eSecurity:\u003c\/b\u003e Patches for web vulnerabilities.\u003c\/li\u003e\n  \u003cli style=\"margin-bottom: 8px;\"\u003e\n\u003cb\u003eUpgrades:\u003c\/b\u003e Access to new WHD versions.\u003c\/li\u003e\n  \u003cli style=\"margin-bottom: 8px;\"\u003e\n\u003cb\u003eSupport:\u003c\/b\u003e 24\/7 technical assistance.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eOfficial:\u003c\/b\u003e SolarWinds Distributor - Middle East | Authorised Partner - North America renewal.\u003c\/li\u003e\n  \u003c\/ul\u003e\n  \u003c\/div\u003e\n  \u003c\/div\u003e\n  \u003c\/div\u003e\n \n  \u003chr style=\"border: 0; border-top: 1px solid #f0f0e0; margin: 30px 0;\"\u003e\n \n  \u003ch2\u003e\u003cb\u003eKey Features (Web Help Desk)\u003c\/b\u003e\u003c\/h2\u003e\n  \u003cul\u003e\n  \u003cli\u003e\n\u003cb\u003eTicketing Management:\u003c\/b\u003e Automate ticket creation, routing, and escalation.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eAsset Management:\u003c\/b\u003e Discover and track hardware\/software assets.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eKnowledge Base:\u003c\/b\u003e Built-in KB for end-user self-service.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eChange Management:\u003c\/b\u003e Workflows for approving IT changes.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eSLA Alerts:\u003c\/b\u003e \"Breach imminent\" warnings to keep your team on track.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eLDAP\/AD Integration:\u003c\/b\u003e Sync user data and allow single sign-on.\u003c\/li\u003e\n  \u003c\/ul\u003e\n \n  \u003c!-- === COMPARATIVE TABLE === --\u003e\n  \u003cdiv style=\"overflow-x: auto;\"\u003e\n  \u003ctable style=\"width: 100%; border-collapse: collapse;\"\u003e\n  \u003cthead style=\"background-color: #036748; color: #fff;\"\u003e\n  \u003ctr\u003e\n  \u003cth style=\"padding: 10px;\"\u003eFeature\u003c\/th\u003e\n  \u003cth style=\"padding: 10px;\"\u003eWithout Maintenance\u003c\/th\u003e\n  \u003cth style=\"padding: 10px;\"\u003eWith Active Maintenance\u003c\/th\u003e\n  \u003c\/tr\u003e\n  \u003c\/thead\u003e\n  \u003ctbody\u003e\n  \u003ctr\u003e\n  \u003ctd style=\"padding: 10px; border: 1px solid #ddd;\"\u003e\u003cb\u003eSoftware Version\u003c\/b\u003e\u003c\/td\u003e\n  \u003ctd style=\"padding: 10px; border: 1px solid #ddd;\"\u003eLocked to old version\u003c\/td\u003e\n  \u003ctd style=\"padding: 10px; border: 1px solid #ddd;\"\u003e\u003cb\u003eLatest Releases (Free)\u003c\/b\u003e\u003c\/td\u003e\n  \u003c\/tr\u003e\n  \u003ctr\u003e\n  \u003ctd style=\"padding: 10px; border: 1px solid #ddd;\"\u003e\u003cb\u003eTechnical Support\u003c\/b\u003e\u003c\/td\u003e\n  \u003ctd style=\"padding: 10px; border: 1px solid #ddd;\"\u003eNone\u003c\/td\u003e\n  \u003ctd style=\"padding: 10px; border: 1px solid #ddd;\"\u003e\u003cb\u003e24\/7 Phone \u0026amp; Email\u003c\/b\u003e\u003c\/td\u003e\n  \u003c\/tr\u003e\n  \u003ctr\u003e\n  \u003ctd style=\"padding: 10px; border: 1px solid #ddd;\"\u003e\u003cb\u003eSecurity\u003c\/b\u003e\u003c\/td\u003e\n  \u003ctd style=\"padding: 10px; border: 1px solid #ddd;\"\u003eRisk of unpatched bugs\u003c\/td\u003e\n  \u003ctd style=\"padding: 10px; border: 1px solid #ddd;\"\u003e\u003cb\u003eCVE Patches Included\u003c\/b\u003e\u003c\/td\u003e\n  \u003c\/tr\u003e\n  \u003c\/tbody\u003e\n  \u003c\/table\u003e\n  \u003c\/div\u003e\n \n  \u003c!-- === WHY BUY FROM US SECTION === --\u003e\n  \u003cdiv style=\"background-color: #f4f4f4; padding: 25px; border-radius: 8px; margin: 30px 0; border-left: 5px solid #036748;\"\u003e\n  \u003ch2 style=\"margin-top: 0; border-bottom: none; color: #036748;\"\u003e\u003cb\u003eWhy Buy From Softech.store?\u003c\/b\u003e\u003c\/h2\u003e\n  \u003cul style=\"list-style-type: none; padding-left: 0;\"\u003e\n  \u003cli style=\"position: relative; padding-left: 30px; margin-bottom: 10px; font-size: 16px;\"\u003e\n  \u003cspan style=\"position: absolute; left: 0; top: 0; color: #036748; font-weight: 700;\"\u003e✔\u003c\/span\u003e\n  \u003cb\u003eSolarWinds Distributor - Middle East | Authorised Partner - North America:\u003c\/b\u003e We ensure your legacy licenses are properly renewed.\n  \u003c\/li\u003e\n  \u003cli style=\"position: relative; padding-left: 30px; margin-bottom: 10px; font-size: 16px;\"\u003e\n  \u003cspan style=\"position: absolute; left: 0; top: 0; color: #036748; font-weight: 700;\"\u003e✔\u003c\/span\u003e\n  \u003cb\u003eTechnician Check:\u003c\/b\u003e We verify your technician count to prevent licensing errors.\n  \u003c\/li\u003e\n  \u003c\/ul\u003e\n  \u003c\/div\u003e\n \n  \u003ch2 style=\"margin-top: 30px;\"\u003e\u003cb\u003eFAQs: WHD Renewal\u003c\/b\u003e\u003c\/h2\u003e\n  \u003cp style=\"margin-bottom: 5px;\"\u003e\u003cb\u003eQ: Is this for the SaaS Service Desk?\u003c\/b\u003e\u003c\/p\u003e\n  \u003cp\u003eA: No. This is for the \u003cb\u003eon-premises\u003c\/b\u003e Web Help Desk software. If you have SolarWinds Service Desk (SaaS), you need a different subscription SKU.\u003c\/p\u003e\n \n  \u003cp style=\"margin-bottom: 5px;\"\u003e\u003cb\u003eQ: Can I increase my technician count during renewal?\u003c\/b\u003e\u003c\/p\u003e\n  \u003cp\u003eA: Yes! We can quote you for the renewal plus additional technician seats. Contact our sales team for a custom quote.\u003c\/p\u003e\n \n  \u003cp style=\"margin-bottom: 5px;\"\u003e\u003cb\u003eQ: What if my maintenance is already expired?\u003c\/b\u003e\u003c\/p\u003e\n  \u003cp\u003eA: We can still renew it, but there may be a \"reinstatement fee\" depending on how long it has been expired. We will calculate this for you.\u003c\/p\u003e\n  \n  \u003cp style=\"margin-bottom: 5px;\"\u003e\u003cb\u003eQ: Do I get unlimited end-users?\u003c\/b\u003e\u003c\/p\u003e\n  \u003cp\u003eA: Yes. WHD pricing is based on Technicians (Agents). End-users (requestors) are free and unlimited.\u003c\/p\u003e\n \u003c\/main\u003e","brand":"SolarWinds","offers":[{"title":"(1 to 5 named users)","offer_id":50434661450041,"sku":"8250510","price":190.8,"currency_code":"USD","in_stock":true},{"title":"(101 to 250 named users)","offer_id":50434661482809,"sku":"8250518","price":117.66,"currency_code":"USD","in_stock":true},{"title":"(11 to 20 named users)","offer_id":50434661515577,"sku":"8250512","price":173.84,"currency_code":"USD","in_stock":true},{"title":"(21 to 30 named users)","offer_id":50434661548345,"sku":"8250513","price":164.3,"currency_code":"USD","in_stock":true},{"title":"(251 to 500 named users)","offer_id":50434661581113,"sku":"8250519","price":104.94,"currency_code":"USD","in_stock":true},{"title":"(31 to 40 named users)","offer_id":50434661613881,"sku":"8250514","price":154.76,"currency_code":"USD","in_stock":true},{"title":"(41 to 50 named users)","offer_id":50434661646649,"sku":"8250515","price":145.22,"currency_code":"USD","in_stock":true},{"title":"(501 or more named users)","offer_id":50434661679417,"sku":"8250520","price":96.46,"currency_code":"USD","in_stock":true},{"title":"(51 to 75 named users)","offer_id":50434661712185,"sku":"8250516","price":136.74,"currency_code":"USD","in_stock":true},{"title":"(6 to 10 named users)","offer_id":50434661744953,"sku":"8250511","price":183.38,"currency_code":"USD","in_stock":true},{"title":"(76 to 100 named users)","offer_id":50434661777721,"sku":"8250517","price":124.02,"currency_code":"USD","in_stock":true},{"title":"Legacy SolarWinds Web Help Desk Site License","offer_id":50434661810489,"sku":"8250509","price":3538.28,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0729\/3508\/0249\/files\/SolarWinds_Web_Help_Desk-2_83b3a7a0-5108-495a-9f67-0dbd911a6b0f.webp?v=1742455571","url":"https:\/\/softech.store\/en-ma\/products\/legacy-solarwinds-web-help-desk-per-technician-license-annual-maintenance-renewal","provider":"SOFTECH STORE","version":"1.0","type":"link"}