{"product_id":"essentials-service-agent-users-subscription","title":"Essentials Service Agent Users - Subscription","description":"\u003c!-- === BREADCRUMB NAVIGATION === --\u003e\n \u003cdiv style=\"font-size: 0.9em; color: #555; margin-bottom: 25px; padding-bottom: 25px; border-bottom: 1px solid #e0e0e0;\"\u003e\n  \u003ca href=\"https:\/\/www.softech.store\/en-pk\/pages\/solarwinds-solution\" style=\"color: #036748; text-decoration: none;\"\u003eAll SolarWinds Solutions\u003c\/a\u003e\n  \u003cspan style=\"margin: 0 5px;\"\u003e›\u003c\/span\u003e\n  \u003ca href=\"https:\/\/www.softech.store\/pages\/solarwinds-it-service-management-solutions\" style=\"color: #036748; text-decoration: none;\"\u003eIT Service Management\u003c\/a\u003e\n \u003c\/div\u003e\n \n \u003cmain\u003e\n  \u003c!-- === 2-COLUMN LAYOUT === --\u003e\n  \u003cdiv style=\"display: flex; flex-wrap: wrap; width: 100%; margin-bottom: 15px; border: none;\"\u003e\n  \n  \u003c!-- Left Column: Description --\u003e\n  \u003cdiv style=\"width: 65%; min-width: 300px; padding-right: 25px; box-sizing: border-box; vertical-align: top; border: none;\"\u003e\n  \u003ch2 style=\"margin-top: 0; border: none;\"\u003e\u003cb\u003eDescription\u003c\/b\u003e\u003c\/h2\u003e\n  \u003cp\u003eThis is the \u003cb\u003eAnnual Subscription\u003c\/b\u003e for \u003cb\u003eSolarWinds Service Desk (SWSD) - Essentials Plan\u003c\/b\u003e. This SKU licenses \u003cb\u003eService Agent Users\u003c\/b\u003e (Technicians).\u003c\/p\u003e\n  \u003cp\u003eThe Essentials plan is perfect for growing IT teams, offering robust Incident Management, a Self-Service Portal, and comprehensive Knowledge Base features to streamline your help desk operations.\u003c\/p\u003e\n  \n  \u003c!-- AUTHENTIC REVIEWS SECTION (Clickable) --\u003e\n  \u003cdiv style=\"margin-top: 30px; border-top: 1px solid #eee; padding-top: 20px;\"\u003e\n  \u003ch3 style=\"color: #036748;\"\u003e\u003cb\u003eService Desk Reviews\u003c\/b\u003e\u003c\/h3\u003e\n  \u003ca href=\"https:\/\/www.g2.com\/products\/solarwinds-service-desk\/reviews\" target=\"_blank\" style=\"text-decoration: none; color: inherit;\"\u003e\n  \u003cdiv style=\"background-color: #f9f9f9; padding: 15px; border-radius: 5px; margin-bottom: 10px; border-left: 4px solid #036748; transition: background-color 0.3s;\" onmouseover=\"this.style.backgroundColor='#f0f8f5'\" onmouseout=\"this.style.backgroundColor='#f9f9f9'\"\u003e\n  \u003cp style=\"font-style: italic; margin-bottom: 5px;\"\u003e\"SolarWinds Service Desk is intuitive and easy to set up. The Essentials plan gives us exactly what we need for ticket tracking without paying for features we don't use.\"\u003c\/p\u003e\n  \u003cp style=\"font-size: 0.9em; color: #555;\"\u003e— \u003cb\u003eHelp Desk Manager\u003c\/b\u003e (G2 Review)\u003c\/p\u003e\n  \u003cdiv style=\"margin-top: 10px; color: #f28c00; font-weight: bold;\"\u003e\n  ★★★★☆ 4.3\/5 \u003cspan style=\"color: #036748; font-weight: normal; font-size: 0.9em; text-decoration: underline;\"\u003eRead G2 reviews\u003c\/span\u003e\n  \u003c\/div\u003e\n  \u003c\/div\u003e\n  \u003c\/a\u003e\n  \u003c\/div\u003e\n  \u003c\/div\u003e\n  \n  \u003c!-- Right Column: Trust Badge --\u003e\n  \u003cdiv style=\"width: 35%; min-width: 250px; box-sizing: border-box; vertical-align: top; border: none;\"\u003e\n  \u003cdiv style=\"background-color: #e8f5e9; border: 1px solid #c8e6c9; border-radius: 8px; padding: 20px;\"\u003e\n  \u003ch3 style=\"margin-top: 0; font-size: 16px; color: #036748; border-bottom: 1px solid #a5d6a7; padding-bottom: 10px;\"\u003e\u003cb\u003eWhy Subscribe?\u003c\/b\u003e\u003c\/h3\u003e\n  \u003cul style=\"margin-bottom: 0; padding-left: 20px; color: #2e7d32;\"\u003e\n  \u003cli style=\"margin-bottom: 8px;\"\u003e\n\u003cb\u003eSaaS:\u003c\/b\u003e No server maintenance.\u003c\/li\u003e\n  \u003cli style=\"margin-bottom: 8px;\"\u003e\n\u003cb\u003ePortal:\u003c\/b\u003e User self-service included.\u003c\/li\u003e\n  \u003cli style=\"margin-bottom: 8px;\"\u003e\n\u003cb\u003eSupport:\u003c\/b\u003e 24\/7 Technical assistance.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eOfficial:\u003c\/b\u003e Authorized Distributor.\u003c\/li\u003e\n  \u003c\/ul\u003e\n  \u003c\/div\u003e\n  \u003c\/div\u003e\n  \u003c\/div\u003e\n \n  \u003chr style=\"border: 0; border-top: 1px solid #f0f0e0; margin: 30px 0;\"\u003e\n \n  \u003ch2\u003e\u003cb\u003eKey Features (Essentials Plan)\u003c\/b\u003e\u003c\/h2\u003e\n  \u003cul\u003e\n  \u003cli\u003e\n\u003cb\u003eIncident Management:\u003c\/b\u003e Ticketing, routing, and categorization.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eService Portal:\u003c\/b\u003e End-users can submit tickets and view status.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eKnowledge Base:\u003c\/b\u003e Article management to deflect tickets.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eSLA Management:\u003c\/b\u003e Basic Service Level Agreement tracking.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eAsset Management:\u003c\/b\u003e (Optional Add-on) Integrate asset tracking.\u003c\/li\u003e\n  \u003c\/ul\u003e\n \n  \u003c!-- === COMPARATIVE TABLE === --\u003e\n  \u003cdiv style=\"overflow-x: auto; margin-top: 30px;\"\u003e\n  \u003ch3 style=\"color: #036748;\"\u003e\u003cb\u003eService Desk Plan Comparison\u003c\/b\u003e\u003c\/h3\u003e\n  \u003ctable style=\"width: 100%; border-collapse: collapse;\"\u003e\n  \u003cthead style=\"background-color: #036748; color: #fff;\"\u003e\n  \u003ctr\u003e\n  \u003cth style=\"padding: 10px;\"\u003eFeature\u003c\/th\u003e\n  \u003cth style=\"padding: 10px;\"\u003eEssentials Plan (This Product)\u003c\/th\u003e\n  \u003cth style=\"padding: 10px;\"\u003eAdvanced Plan\u003c\/th\u003e\n  \u003cth style=\"padding: 10px;\"\u003ePremier Plan\u003c\/th\u003e\n  \u003c\/tr\u003e\n  \u003c\/thead\u003e\n  \u003ctbody\u003e\n  \u003ctr\u003e\n  \u003ctd style=\"padding: 10px; border: 1px solid #ddd;\"\u003e\u003cb\u003eIncident Mgmt\u003c\/b\u003e\u003c\/td\u003e\n  \u003ctd style=\"padding: 10px; border: 1px solid #ddd;\"\u003e\u003cb\u003eIncluded\u003c\/b\u003e\u003c\/td\u003e\n  \u003ctd style=\"padding: 10px; border: 1px solid #ddd;\"\u003eIncluded\u003c\/td\u003e\n  \u003ctd style=\"padding: 10px; border: 1px solid #ddd;\"\u003eIncluded\u003c\/td\u003e\n  \u003c\/tr\u003e\n  \u003ctr\u003e\n  \u003ctd style=\"padding: 10px; border: 1px solid #ddd;\"\u003e\u003cb\u003eChange Mgmt\u003c\/b\u003e\u003c\/td\u003e\n  \u003ctd style=\"padding: 10px; border: 1px solid #ddd;\"\u003eNo\u003c\/td\u003e\n  \u003ctd style=\"padding: 10px; border: 1px solid #ddd;\"\u003e\u003cb\u003eIncluded\u003c\/b\u003e\u003c\/td\u003e\n  \u003ctd style=\"padding: 10px; border: 1px solid #ddd;\"\u003eIncluded\u003c\/td\u003e\n  \u003c\/tr\u003e\n  \u003ctr\u003e\n  \u003ctd style=\"padding: 10px; border: 1px solid #ddd;\"\u003e\u003cb\u003eWorkflow Automations\u003c\/b\u003e\u003c\/td\u003e\n  \u003ctd style=\"padding: 10px; border: 1px solid #ddd;\"\u003eNo\u003c\/td\u003e\n  \u003ctd style=\"padding: 10px; border: 1px solid #ddd;\"\u003eNo\u003c\/td\u003e\n  \u003ctd style=\"padding: 10px; border: 1px solid #ddd;\"\u003e\u003cb\u003eIncluded\u003c\/b\u003e\u003c\/td\u003e\n  \u003c\/tr\u003e\n  \u003c\/tbody\u003e\n  \u003c\/table\u003e\n  \u003c\/div\u003e\n \n  \u003c!-- === WHY BUY FROM US SECTION === --\u003e\n  \u003cdiv style=\"background-color: #f4f4f4; padding: 25px; border-radius: 8px; margin: 30px 0; border-left: 5px solid #036748;\"\u003e\n  \u003ch2 style=\"margin-top: 0; border-bottom: none; color: #036748;\"\u003e\u003cb\u003eWhy Buy From Softech.store?\u003c\/b\u003e\u003c\/h2\u003e\n  \u003cul style=\"list-style-type: none; padding-left: 0;\"\u003e\n  \u003cli style=\"position: relative; padding-left: 30px; margin-bottom: 10px; font-size: 16px;\"\u003e\n  \u003cspan style=\"position: absolute; left: 0; top: 0; color: #036748; font-weight: 700;\"\u003e✔\u003c\/span\u003e\n  \u003cb\u003eAuthorized Distributor:\u003c\/b\u003e Genuine SolarWinds Service Desk licenses.\n  \u003c\/li\u003e\n  \u003cli style=\"position: relative; padding-left: 30px; margin-bottom: 10px; font-size: 16px;\"\u003e\n  \u003cspan style=\"position: absolute; left: 0; top: 0; color: #036748; font-weight: 700;\"\u003e✔\u003c\/span\u003e\n  \u003cb\u003eInstant Setup:\u003c\/b\u003e Get your service desk tenant ready fast.\n  \u003c\/li\u003e\n  \u003c\/ul\u003e\n  \u003c\/div\u003e\n \n  \u003ch2 style=\"margin-top: 30px;\"\u003e\u003cb\u003eFAQs: SWSD Essentials\u003c\/b\u003e\u003c\/h2\u003e\n  \u003cp style=\"margin-bottom: 5px;\"\u003e\u003cb\u003eQ: Is this licensed per user or per tech?\u003c\/b\u003e\u003c\/p\u003e\n  \u003cp\u003eA: SWSD is licensed per \u003cb\u003eService Agent\u003c\/b\u003e (Technician). End-users (requesters) are free and unlimited.\u003c\/p\u003e\n \n  \u003cp style=\"margin-bottom: 5px;\"\u003e\u003cb\u003eQ: Is this Web Help Desk (WHD)?\u003c\/b\u003e\u003c\/p\u003e\n  \u003cp\u003eA: No. This is the \u003cb\u003eSaaS\u003c\/b\u003e product (SolarWinds Service Desk). WHD is the on-premises software. They are separate products.\u003c\/p\u003e\n \u003c\/main\u003e","brand":"SolarWinds","offers":[{"title":"1-9","offer_id":50434532213049,"sku":"1231012","price":496.08,"currency_code":"USD","in_stock":true},{"title":"10-19","offer_id":50434532245817,"sku":"1231012","price":483.36,"currency_code":"USD","in_stock":true},{"title":"20-29","offer_id":50434532278585,"sku":"1231012","price":470.64,"currency_code":"USD","in_stock":true},{"title":"30-49","offer_id":50434532311353,"sku":"1231012","price":457.92,"currency_code":"USD","in_stock":true},{"title":"50-59","offer_id":50434532344121,"sku":"1231012","price":445.2,"currency_code":"USD","in_stock":true},{"title":"60-79","offer_id":50434532376889,"sku":"1231012","price":432.48,"currency_code":"USD","in_stock":true},{"title":"80-89","offer_id":50434532409657,"sku":"1231012","price":419.76,"currency_code":"USD","in_stock":true},{"title":"90-99","offer_id":50434532442425,"sku":"1231012","price":407.04,"currency_code":"USD","in_stock":true},{"title":"100-199","offer_id":50434532475193,"sku":"1231012","price":394.32,"currency_code":"USD","in_stock":true},{"title":"200+","offer_id":50434532507961,"sku":"1231012","price":381.6,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0729\/3508\/0249\/files\/ITSM_93bd8c50-7208-4598-8cc9-b99c7f299107.webp?v=1742456055","url":"https:\/\/softech.store\/en-mx\/products\/essentials-service-agent-users-subscription","provider":"SOFTECH STORE","version":"1.0","type":"link"}