{"product_id":"sophos-sf-sw-virtual-firewall-up-to-16-cores-24gb-ram-enhanced-support-24-7","title":"Sophos SF SW\/Virtual Firewall - UP TO 16 CORES \u0026 24GB RAM Enhanced Support 24\/7","description":"\n \n \n \n \n \u003c!-- === START COPYING HERE === --\u003e\n \u003c!-- (Paste from this point down into your Shopify HTML Editor) --\u003e\n \n \u003c!-- === BREADCRUMB NAVIGATION (Theme-Friendly) === --\u003e\n \u003cdiv style=\"font-size: 0.9em; color: #555; margin-bottom: 25px; padding-bottom: 25px; border-bottom: 1px solid #e0e0e0;\"\u003e\n  \u003ca href=\"https:\/\/www.softech.store\/pages\/sophos-firewall-switches-sd-red\" style=\"color: #036748; text-decoration: none;\"\u003eFirewall \u0026amp; Network Security\u003c\/a\u003e\n  \u003cspan style=\"margin: 0 5px;\"\u003e›\u003c\/span\u003e\n  \u003ca href=\"https:\/\/www.softech.store\/pages\/sophos-products-solutions\" style=\"color: #036748; text-decoration: none;\"\u003eAll Sophos Solutions\u003c\/a\u003e\n \u003c\/div\u003e\n \u003c!-- === END BREADCRUMB NAVIGATION === --\u003e\n \n \u003cmain\u003e\n  \u003c!-- === 2-COLUMN LAYOUT (Flexbox) === --\u003e\n  \u003cdiv style=\"display: flex; flex-wrap: wrap; width: 100%; margin-bottom: 15px; border: none;\"\u003e\n  \n  \u003c!-- Left Column: Description --\u003e\n  \u003cdiv style=\"width: 65%; min-width: 300px; padding-right: 25px; box-sizing: border-box; vertical-align: top; border: none;\"\u003e\n  \u003ch2 style=\"margin-top: 0; border: none;\"\u003e\u003cb\u003eDescription\u003c\/b\u003e\u003c\/h2\u003e\n  \u003cp\u003eThis is the \u003cb\u003e24\/7 Enhanced Support Subscription\u003c\/b\u003e for the high-end Sophos Virtual Firewall tier (licensed for \u003cb\u003e16 Cores \/ 24 GB RAM\u003c\/b\u003e). This premium support upgrade is essential for any enterprise running core services on their virtual firewall.\u003c\/p\u003e\n  \u003cp\u003eEnhanced Support grants you \u003cb\u003e24\/7\/365 access to senior Sophos technical engineers\u003c\/b\u003e for any software or configuration issue, ensuring rapid resolution and access to advanced support features. For licenses tied to virtual resources this large, guaranteeing immediate support access is key to minimizing critical downtime.\u003c\/p\u003e\n  \u003c\/div\u003e\n  \n  \u003c!-- Right Column: Gartner Badge --\u003e\n  \u003cdiv style=\"width: 35%; min-width: 250px; box-sizing: border-box; vertical-align: top; border: none;\"\u003e\n  \n  \u003c!-- === GARTNER RANKING SECTION (Style from Reference + NEW HOVER ANIMATION + REDUCED PADDING) === --\u003e\n  \u003cdiv style=\"background-color: #ffffff; border: 1px solid #e0e0e0; border-radius: 8px; padding: 15px; text-align: center; transition: all 0.3s ease; cursor: pointer;\" onmouseover=\"this.style.borderColor='#036748'; this.style.boxShadow='0 4px 12px rgba(0,0,0,0.1)'; this.style.transform='translateY(-2px)';\" onmouseout=\"this.style.borderColor='#e0e0e0'; this.style.boxShadow='none'; this.style.transform='none';\"\u003e\n  \n  \u003ch3 style=\"margin-top: 0; border-bottom: none; font-size: 14px; font-weight: 700; color: #000; padding-bottom: 10px; border-bottom: 1px solid #e0e0e0; text-align: center;\"\u003e\n  Gartner® Peer Insights™\n  \u003c\/h3\u003e\n  \u003c!-- TEXT REMOVED AS REQUESTED --\u003e\n  \u003cp style=\"font-size: 1.2em; font-weight: 700; color: #f28c00; margin-top: 15px; margin-bottom: 5px;\"\u003e\n  ★★★★★ \u003cspan style=\"font-size: 0.9em; color: #333; font-weight: 700;\"\u003e4.7 \/ 5.0\u003c\/span\u003e\n  \u003c\/p\u003e\n  \u003cp style=\"font-size: 0.9em; margin-bottom: 0;\"\u003e\n  (Based on 4,000+ Reviews. \u003ca href=\"https:\/\/www.gartner.com\/reviews\/market\/network-firewalls\/vendor\/sophos\" target=\"_blank\" rel=\"noopener\" style=\"color: #036748;\"\u003eRead reviews\u003c\/a\u003e)\n  \u003c\/p\u003e\n  \u003c\/div\u003e\n  \u003c!-- === END GARTNER SECTION === --\u003e\n  \u003c\/div\u003e\n  \u003c\/div\u003e\n  \u003c!-- === END 2-COLUMN LAYOUT === --\u003e\n \n  \u003c!-- Add a separator line --\u003e\n  \u003chr style=\"border: 0; border-top: 1px solid #f0f0e0; margin: 30px 0;\"\u003e\n \n  \u003ch2\u003e\u003cb\u003eKey Features \u0026amp; Benefits (Enhanced Support)\u003c\/b\u003e\u003c\/h2\u003e\n  \u003cul\u003e\n  \u003cli\u003e\n\u003cb\u003e24\/7\/365 Access:\u003c\/b\u003e Get round-the-clock access to Sophos support for critical issues.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eFirmware \u0026amp; Updates:\u003c\/b\u003e Includes instant access to all firmware, feature updates, and security patches.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eConfiguration Assistance:\u003c\/b\u003e Get technical help for setting up VPNs, networking, and security policies.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eAdvanced Hardware Replacement:\u003c\/b\u003e While software-based, this includes rapid license reinstatement and replacement if a critical software failure occurs.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cb\u003eEssential for Large Virtual Deployments:\u003c\/b\u003e Guarantees rapid assistance for virtual environments where throughput and uptime are critical.\u003c\/li\u003e\n  \u003c\/ul\u003e\n \n  \u003c!-- === WHY BUY FROM US SECTION (Style from Reference) === --\u003e\n  \u003cdiv style=\"background-color: #f4f4f4; padding: 25px; border-radius: 8px; margin: 30px 0; border-left: 5px solid #036748;\"\u003e\n  \u003ch2 style=\"margin-top: 0; border-bottom: none; color: #036748;\"\u003e\u003cb\u003eWhy Buy Support From Softech.store?\u003c\/b\u003e\u003c\/h2\u003e\n  \u003cul style=\"list-style-type: none; padding-left: 0;\"\u003e\n  \u003cli style=\"position: relative; padding-left: 30px; margin-bottom: 10px; font-size: 16px;\"\u003e\n  \u003cspan style=\"position: absolute; left: 0; top: 0; color: #036748; font-weight: 700;\"\u003e✔\u003c\/span\u003e\n  \u003cb\u003eSophos Platinum Partner:\u003c\/b\u003e We are a top-tier, authorized partner for all Sophos licenses and support tiers.\n  \u003c\/li\u003e\n  \u003cli style=\"position: relative; padding-left: 30px; margin-bottom: 10px; font-size: 16px;\"\u003e\n  \u003cspan style=\"position: absolute; left: 0; top: 0; color: #036748; font-weight: 700;\"\u003e✔\u003c\/span\u003e\n  \u003cb\u003eExpert Support Management:\u003c\/b\u003e Our team helps manage the support process, ensuring priority handling of your cases.\n  \u003c\/li\u003e\n  \u003cli style=\"position: relative; padding-left: 30px; margin-bottom: 10px; font-size: 16px;\"\u003e\n  \u003cspan style=\"position: absolute; left: 0; top: 0; color: #036748; font-weight: 700;\"\u003e✔\u003c\/span\u003e\n  \u003cb\u003eSimplified Renewals:\u003c\/b\u003e We ensure your support is co-termed and renewed seamlessly with your virtual firewall license.\n  \u003c\/li\u003e\n  \u003c\/ul\u003e\n  \u003c!-- BUTTON REMOVED AS REQUESTED --\u003e\n  \u003c\/div\u003e\n  \u003c!-- === END WHY BUY SECTION === --\u003e\n \n  \u003ch2\u003e\u003cb\u003eSupport Tier Comparison: Enhanced vs. Standard\u003c\/b\u003e\u003c\/h2\u003e\n  \u003cp\u003eThis 24\/7 Enhanced Support is a significant upgrade from the basic support included with your base license, particularly for large-scale deployments.\u003c\/p\u003e\n  \n  \u003c!-- === COMPARISON TABLE (FIXED FOR MOBILE + HOVER ANIMATION + NEW ICONS) === --\u003e\n  \u003c!-- This div wrapper will make the table scroll horizontally on small screens --\u003e\n  \u003cdiv style=\"overflow-x: auto; -webkit-overflow-scrolling: touch;\"\u003e\n  \u003ctable style=\"width: 100%; min-width: 600px; border-collapse: collapse;\"\u003e\n  \u003cthead style=\"background-color: #036748; color: #ffffff;\"\u003e\n  \u003ctr\u003e\n  \u003cth style=\"border: 1px solid #02523a; padding: 12px; text-align: left; color: #ffffff;\"\u003eFeature\u003c\/th\u003e\n  \u003cth style=\"border: 1px solid #02523a; padding: 12px; text-align: center; color: #ffffff;\"\u003eStandard Support (Included)\u003c\/th\u003e\n  \u003cth style=\"border: 1px solid #02523a; padding: 12px; text-align: center; color: #ffffff;\"\u003eEnhanced Support (This Product)\u003c\/th\u003e\n  \u003c\/tr\u003e\n  \u003c\/thead\u003e\n  \u003ctbody style=\"background-color: #ffffff;\"\u003e\n  \u003ctr style=\"transition: background-color 0.2s ease;\" onmouseover=\"this.style.backgroundColor='#f0f7ff'\" onmouseout=\"this.style.backgroundColor='#ffffff'\"\u003e\n  \u003ctd style=\"border: 1px solid #ddd; padding: 12px;\"\u003eSupport Access\u003c\/td\u003e\n  \u003ctd style=\"border: 1px solid #ddd; padding: 12px; text-align: center;\"\u003eBusiness Hours (5x8)\u003c\/td\u003e\n  \u003ctd style=\"border: 1px solid #ddd; padding: 12px; text-align: center;\"\u003e\u003cb\u003e24\/7\/365\u003c\/b\u003e\u003c\/td\u003e\n  \u003c\/tr\u003e\n  \u003ctr style=\"transition: background-color 0.2s ease;\" onmouseover=\"this.style.backgroundColor='#f0f7ff'\" onmouseout=\"this.style.backgroundColor='#ffffff'\"\u003e\n  \u003ctd style=\"border: 1px solid #ddd; padding: 12px;\"\u003eImmediate Phone Assistance\u003c\/td\u003e\n  \u003ctd style=\"border: 1px solid #ddd; padding: 12px; text-align: center;\"\u003e\u003cspan style=\"font-size: 1.2em; color: #CC0000; font-weight: 700; line-height: 1;\"\u003e✗\u003c\/span\u003e\u003c\/td\u003e\n  \u003ctd style=\"border: 1px solid #ddd; padding: 12px; text-align: center;\"\u003e\u003cspan style=\"font-size: 1.5em; color: #036748; font-weight: 700; line-height: 1;\"\u003e✓\u003c\/span\u003e\u003c\/td\u003e\n  \u003c\/tr\u003e\n  \u003ctr style=\"transition: background-color 0.2s ease;\" onmouseover=\"this.style.backgroundColor='#f0f7ff'\" onmouseout=\"this.style.backgroundColor='#ffffff'\"\u003e\n  \u003ctd style=\"border: 1px solid #ddd; padding: 12px;\"\u003eSecurity \u0026amp; Firmware Updates\u003c\/td\u003e\n  \u003ctd style=\"border: 1px solid #ddd; padding: 12px; text-align: center;\"\u003e\u003cspan style=\"font-size: 1.5em; color: #036748; font-weight: 700; line-height: 1;\"\u003e✓\u003c\/span\u003e\u003c\/td\u003e\n  \u003ctd style=\"border: 1px solid #ddd; padding: 12px; text-align: center;\"\u003e\u003cspan style=\"font-size: 1.5em; color: #036748; font-weight: 700; line-height: 1;\"\u003e✓\u003c\/span\u003e\u003c\/td\u003e\n  \u003c\/tr\u003e\n  \u003ctr style=\"transition: background-color 0.2s ease;\" onmouseover=\"this.style.backgroundColor='#f0f7ff'\" onmouseout=\"this.style.backgroundColor='#ffffff'\"\u003e\n  \u003ctd style=\"border: 1px solid #ddd; padding: 12px;\"\u003e\u003cb\u003eAdvanced Hardware Replacement\u003c\/b\u003e\u003c\/td\u003e\n  \u003ctd style=\"border: 1px solid #ddd; padding: 12px; text-align: center;\"\u003e\u003cspan style=\"font-size: 1.2em; color: #CC0000; font-weight: 700; line-height: 1;\"\u003e✗\u003c\/span\u003e\u003c\/td\u003e\n  \u003ctd style=\"border: 1px solid #ddd; padding: 12px; text-align: center;\"\u003e\u003cspan style=\"font-size: 1.5em; color: #036748; font-weight: 700; line-height: 1;\"\u003e✓\u003c\/span\u003e\u003c\/td\u003e\n  \u003c\/tr\u003e\n  \u003ctr style=\"transition: background-color 0.2s ease;\" onmouseover=\"this.style.backgroundColor='#f0f7ff'\" onmouseout=\"this.style.backgroundColor='#ffffff'\"\u003e\n  \u003ctd style=\"border: 1px solid #ddd; padding: 12px;\"\u003e\u003cb\u003eBest For\u003c\/b\u003e\u003c\/td\u003e\n  \u003ctd style=\"border: 1px solid #ddd; padding: 12px; text-align: center;\"\u003e\u003cb\u003eNon-critical applications\u003c\/b\u003e\u003c\/td\u003e\n  \u003ctd style=\"border: 1px solid #ddd; padding: 12px; text-align: center;\"\u003e\u003cb\u003eHigh-availability \u0026amp; core services\u003c\/b\u003e\u003c\/td\u003e\n  \u003c\/tr\u003e\n  \u003c\/tbody\u003e\n  \u003c\/table\u003e\n  \u003c\/div\u003e\n  \u003c!-- === END COMPARISON TABLE WRAPPER === --\u003e\n \n  \u003ch2 style=\"margin-top: 30px;\"\u003e\u003cb\u003eFAQs for Virtual Firewall Support\u003c\/b\u003e\u003c\/h2\u003e\n  \u003cp style=\"margin-bottom: 5px;\"\u003e\u003cb\u003eQ: Is this support licensed for 16 Cores \/ 24GB RAM only?\u003c\/b\u003e\u003c\/p\u003e\n  \u003cp\u003eA: Yes. This subscription is specifically for the \u003cb\u003e16 Core \/ 24 GB RAM\u003c\/b\u003e size of the Sophos Virtual Firewall. If you upgrade your firewall VM to utilize more cores\/RAM, you must purchase the corresponding higher-tier support license (Unlimited Core).\u003c\/p\u003e\n  \n  \u003cp style=\"margin-bottom: 5px;\"\u003e\u003cb\u003eQ: Why do virtual firewalls need \"Advanced Hardware Replacement\"?\u003c\/b\u003e\u003c\/p\u003e\n  \u003cp\u003eA: The Virtual Firewall software license is tied to your account and environment. If your license key becomes corrupted or your virtual machine fails due to a software error, Sophos Enhanced Support provides the quickest path to reinstating or correcting your license, ensuring minimal operational downtime.\u003c\/p\u003e\n  \n  \u003cp style=\"margin-bottom: 5px;\"\u003e\u003cb\u003eQ: Is this the highest support tier for the virtual firewall?\u003c\/b\u003e\u003c\/p\u003e\n  \u003cp\u003eA: Enhanced Support is the highest level of *break-fix* support for the virtual firewall. If you require dedicated strategic guidance, we recommend adding a \u003cb\u003eTechnical Account Manager (TAM)\u003c\/b\u003e service.\u003c\/p\u003e\n \n  \u003cscript type=\"application\/ld+json\"\u003e\n  {\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n  {\n  \"@type\": \"Question\",\n  \"name\": \"Is this support licensed for 16 Cores \/ 24GB RAM only?\",\n  \"acceptedAnswer\": {\n  \"@type\": \"Answer\",\n  \"text\": \"Yes. This subscription is specifically for the \u003cb\u003e16 Core \/ 24 GB RAM\u003c\/b\u003e size of the Sophos Virtual Firewall. If you upgrade your firewall VM to utilize more cores\/RAM, you must purchase the corresponding higher-tier support license (Unlimited Core).\"\n  }\n  },\n  {\n  \"@type\": \"Question\",\n  \"name\": \"Why do virtual firewalls need 'Advanced Hardware Replacement'?\",\n  \"acceptedAnswer\": {\n  \"@type\": \"Answer\",\n  \"text\": \"The Virtual Firewall software license is tied to your account and environment. If your license key becomes corrupted or your virtual machine fails due to a software error, Sophos Enhanced Support provides the quickest path to reinstating or correcting your license, ensuring minimal operational downtime.\"\n  }\n  },\n  {\n  \"@type\": \"Question\",\n  \"name\": \"Is this the highest support tier for the virtual firewall?\",\n  \"acceptedAnswer\": {\n  \"@type\": \"Answer\",\n  \"text\": \"Enhanced Support is the highest level of *break-fix* support for the virtual firewall. If you require dedicated strategic guidance, we recommend adding a \u003cb\u003eTechnical Account Manager (TAM)\u003c\/b\u003e service.\"\n  }\n  }\n  ]\n  }\n  \u003c\/script\u003e\n \u003c\/main\u003e\n \n \u003c!-- === END OF CONTENT === --\u003e\n ","brand":"SOPHOS","offers":[{"title":"SF SW\/Virtual Enhanced Support \/ New \/ 1 MOS","offer_id":50344058814777,"sku":"SE16C201ZZNCAA","price":98.36,"currency_code":"USD","in_stock":true},{"title":"SF SW\/Virtual Enhanced Support \/ Renewal \/ 1 MOS","offer_id":50344058847545,"sku":"SE16C201ZZRCAA","price":93.44,"currency_code":"USD","in_stock":true},{"title":"SF SW\/Virtual Enhanced Support \/ New \/ 12 MOS","offer_id":50344058880313,"sku":"SE16C212ZZNCAA","price":1180.29,"currency_code":"USD","in_stock":true},{"title":"SF SW\/Virtual Enhanced Support \/ Renewal \/ 12 MOS","offer_id":50344058913081,"sku":"SE16C212ZZRCAA","price":1121.28,"currency_code":"USD","in_stock":true},{"title":"SF SW\/Virtual Enhanced Support \/ New \/ 24 MOS","offer_id":50344058945849,"sku":"SE16C224ZZNCAA","price":2360.58,"currency_code":"USD","in_stock":true},{"title":"SF SW\/Virtual Enhanced Support \/ Renewal \/ 24 MOS","offer_id":50344058978617,"sku":"SE16C224ZZRCAA","price":2242.55,"currency_code":"USD","in_stock":true},{"title":"SF SW\/Virtual Enhanced Support \/ New \/ 36 MOS","offer_id":50344059011385,"sku":"SE16C236ZZNCAA","price":3540.87,"currency_code":"USD","in_stock":true},{"title":"SF SW\/Virtual Enhanced Support \/ Renewal \/ 36 MOS","offer_id":50344059044153,"sku":"SE16C236ZZRCAA","price":3363.83,"currency_code":"USD","in_stock":true},{"title":"SF SW\/Virtual Enhanced to Enhanced Plus Support \/ New \/ 1 MOS","offer_id":50344059076921,"sku":"UP16C201ZZNCAA","price":98.36,"currency_code":"USD","in_stock":true},{"title":"SF SW\/Virtual Enhanced to Enhanced Plus Support \/ Renewal \/ 1 MOS","offer_id":50344059109689,"sku":"UP16C201ZZRCAA","price":93.44,"currency_code":"USD","in_stock":true},{"title":"SF SW\/Virtual Enhanced to Enhanced Plus Support \/ New \/ 12 MOS","offer_id":50344059142457,"sku":"UP16C212ZZNCAA","price":1180.29,"currency_code":"USD","in_stock":true},{"title":"SF SW\/Virtual Enhanced to Enhanced Plus Support \/ Renewal \/ 12 MOS","offer_id":50344059175225,"sku":"UP16C212ZZRCAA","price":1121.28,"currency_code":"USD","in_stock":true},{"title":"SF SW\/Virtual Enhanced to Enhanced Plus Support \/ New \/ 24 MOS","offer_id":50344059207993,"sku":"UP16C224ZZNCAA","price":2360.58,"currency_code":"USD","in_stock":true},{"title":"SF SW\/Virtual Enhanced to Enhanced Plus Support \/ Renewal \/ 24 MOS","offer_id":50344059240761,"sku":"UP16C224ZZRCAA","price":2242.55,"currency_code":"USD","in_stock":true},{"title":"SF SW\/Virtual Enhanced to Enhanced Plus Support \/ New \/ 36 MOS","offer_id":50344059306297,"sku":"UP16C236ZZNCAA","price":3540.87,"currency_code":"USD","in_stock":true},{"title":"SF SW\/Virtual Enhanced to Enhanced Plus Support \/ Renewal \/ 36 MOS","offer_id":50344059339065,"sku":"UP16C236ZZRCAA","price":3363.83,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0729\/3508\/0249\/files\/SF_SW_Virtual_Enhanced_Support_d0706669-5b02-4e51-a783-320f390bdaf8.webp?v=1736924471","url":"https:\/\/softech.store\/en-mx\/products\/sophos-sf-sw-virtual-firewall-up-to-16-cores-24gb-ram-enhanced-support-24-7","provider":"SOFTECH STORE","version":"1.0","type":"link"}