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DescriptionSophos Services Subscription Units (Standard) provide a flexible way to purchase and consume Sophos Professional Services. Instead of buying a fixed, pre-scoped service, you buy a block of "units" which can be redeemed for a variety of services during standard business hours (8x5). This allows you to get expert help exactly when you need it, for the tasks you need done, whether it's a firewall deployment, an endpoint health check, or a configuration review. It's the most flexible way to access Sophos expertise. |
Key Features & Benefits
- Ultimate Flexibility: Use your pre-paid units for a wide range of Sophos Professional Services tasks.
- Standard Business Hours: Service is delivered during standard 8x5 business hours.
- Expert-Led: Services are delivered by Sophos-certified engineers and consultants.
- Redeem for: Firewall deployment, endpoint/server configuration, health checks, policy reviews, and more.
- Simple Budgeting: Purchase units upfront to simplify your security services budget for the year.
Why Buy From Softech.store?
- ✔ Sophos Platinum Partner: We are a top-tier, authorized partner for all Sophos services.
- ✔ Service Scoping: Our team can help you estimate the number of units required for your project.
- ✔ Combined Expertise: We can supplement Sophos services with our own engineering team to ensure your project is a success.
Sophos Support & Service Options
Service Units are for projects (like setup and configuration), while Enhanced Support is for break-fix issues.
| Service Type | Enhanced Support | Service Units (This Product) |
|---|---|---|
| Primary Use | Reactive (Break-Fix) | Proactive (Projects) |
| Access | 24/7 for critical issues | Standard Business Hours (8x5) |
| Example Task | "My firewall is down!" | "Help me configure my firewall." |
| Best For | Ongoing peace of mind | Specific projects & deployments |
FAQs for Subscription Units
Q: What is a "Subscription Unit"?
A: A Service Subscription Unit is a pre-paid credit that can be redeemed for Sophos Professional Services. For example, a 1-day firewall deployment might cost 10 units. This allows you to buy a pack of units without knowing the exact services you'll need upfront.
Q: What is the difference between "Standard" and "Premium" units?
A: Standard Units (this product) are for services delivered during standard 8x5 business hours. Premium Units are for services that must be performed outside of those hours (evenings or weekends), often at a higher cost.
Q: Do these units expire?
A: Yes, subscription units typically must be used within 12 months of purchase. We can confirm the exact terms when you request a quote.