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Description
This is the Annual Subscription Renewal for SolarWinds Web Help Desk (WHD). This specific renewal is for the Per Technician license model.
WHD is a robust, affordable IT help desk solution that streamlines support ticketing and asset management. Renewing ensures your technicians maintain access to the platform, allowing them to handle tickets, manage assets, and support end-users efficiently.
Why Renew WHD?
- Automation: Keep email-to-ticket conversion active. Automatically route tickets to the right technician based on category.
- Asset Tracking: Maintain your hardware and software inventory database, linked directly to support tickets for faster resolution.
- Knowledge Base: Ensure your internal KB remains accessible, empowering users to solve simple issues themselves.
- SLA Management: Keep your "Breach Alerts" active so you never miss a critical deadline for VIP users.
Why Buy From Softech.store?
- ✔ SolarWinds Distributor - Middle East | Authorised Partner - North America: We supply SolarWinds ITSM solutions.
- ✔ License Verification: We check your technician count to ensure your renewal is accurate and compliant.
WHD Key Features
| Feature | Benefit |
|---|---|
| Ticket Automation | Convert emails to tickets automatically. |
| Asset Discovery | Auto-discover hardware assets on your network. |
| Change Management | Manage approvals and workflows for IT changes. |
FAQs: WHD Renewal
Q: Is this for SolarWinds Service Desk (SaaS)?
A: No. This is for Web Help Desk (WHD), the on-premise software. If you need the cloud-based Service Desk renewal, please contact us.
Q: How is it licensed?
A: WHD is licensed per named technician. You can have unlimited end-users and assets; you only pay for the IT staff logging into the console.
Buying questions
How do I renew a licence or subscription?
Use Get formal quote on this page, or write to sales@softech.store, with your current licence details and expiry date. We reply with a renewal quote within one business day.
How and when do I receive my licence?
By e-mail. The licence key is sent to the e-mail address on your order within 24 hours of your paid order. Nothing is shipped.
Who supports the product after I buy?
Manufacturer support is provided under the terms of the manufacturer. For questions about your order, licence key or invoice, write to sales@softech.store; we reply within one business day.
Who invoices me, and can I get a formal quote for a purchase order?
Softech Global Systems LLC, Virginia, USA issues a US invoice for every order. For a formal quote to raise a purchase order, use Get formal quote on this page; we reply within one business day.