Shipping Policy
24/7 Customer Support
Login/Register
Book an Appointment
Related Products
DescriptionSophos Services Subscription Units (Professional) offer the ultimate flexibility for accessing Sophos expert services, 24/7/365. While Standard units are for business hours, Professional units are designed for organizations that require services outside of standard hours, such as emergency changes or overnight deployments. Instead of buying a fixed, pre-scoped service, you buy a block of "Professional" units. These can be redeemed for a wide range of critical services, ensuring you have expert help on-demand, whenever you need it. |
Key Features & Benefits
- Ultimate Flexibility: Use your pre-paid units for a wide range of Sophos Professional Services tasks.
- 24/7/365 Service Delivery: Redeem units for services at any time, including evenings, weekends, and holidays.
- Expert-Led: Services are delivered by Sophos-certified engineers and consultants.
- Redeem for: Emergency changes, after-hours deployments, complex configurations, health checks, and more.
- Simple Budgeting: Purchase units upfront to simplify your security services budget for the year.
Why Buy From Softech.store?
- ✔ Sophos Gold Partner - Middle East & Africa | Authorised Partner - North America: We supply all Sophos services.
- ✔ Service Scoping: Our team can help you estimate the number of Professional units required for your project.
- ✔ Combined Expertise: We can supplement Sophos services with our own engineering team to ensure your project is a success.
Service Units: Standard vs. Professional
The key difference is when you can redeem the service. Professional units are for any time, 24/7, making them ideal for mission-critical tasks.
| Feature | Standard Units | Professional Units (This Product) |
|---|---|---|
| Service Availability | Standard Business Hours (8x5) | 24/7/365 |
| Example Task | "Help me configure my firewall next week." | "Help me deploy a critical patch on Saturday." |
| Best For | Scheduled projects | After-hours & critical projects |
FAQs for Subscription Units
Q: What is a "Subscription Unit"?
A: A Service Subscription Unit is a pre-paid credit that can be redeemed for Sophos Professional Services. For example, a 1-day firewall deployment might cost 10 units. This allows you to buy a pack of units without knowing the exact services you'll need upfront.
Q: Can I use Professional units for standard 8x5 work?
A: Yes, Professional units can be used for any service, but they are specifically designed for work outside of standard business hours. Standard units can only be used during 8x5 business hours.
Q: Do these units expire?
A: Yes, subscription units typically must be used within 12 months of purchase. We can confirm the exact terms when you request a quote.
Buying questions
What do New, Renewal and the licence term mean?
Choose New for a first licence and Renewal to extend a licence you already hold. The term is the length of the subscription, for example 12 MOS is 12 months (one year) and 36 MOS is three years. The price shown is the price for the type and term you select.
How do I renew a Sophos licence?
Select Renewal and the term on this page, or send us your serial number and licence expiry date with the Renew your Sophos licence form (softech.store/pages/renew-sophos-licence). We reply with a renewal quote within one business day.
How and when do I receive my licence?
By e-mail. The licence key is sent to the e-mail address on your order within 24 hours of your paid order. Nothing is shipped.
Who supports the product after I buy?
Manufacturer support is provided under the terms of the manufacturer. For questions about your order, licence key or invoice, write to sales@softech.store; we reply within one business day.
Who invoices me, and can I get a formal quote for a purchase order?
Softech Global Systems LLC, Virginia, USA issues a US invoice for every order. For a formal quote to raise a purchase order, use Get formal quote on this page; we reply within one business day.