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Description
Partner-Delivered Services is an exclusive add-on available to customers with SolarWinds Premium Support (Level 2 or Level 3). It bridges the gap between remote vendor support and hands-on local expertise.
As an Authorized Distributor and Service Partner, Softech.store provides this layer to give you personalized attention. This includes architectural design reviews, custom report building, alert tuning, and even on-site assistance if required. We act as your dedicated SolarWinds team extension.
Softech Expertise
★★★★★ Certified Pros
(SolarWinds Certified Professionals on Staff)
Service Inclusions
- Dedicated Account Manager: A single point of contact for all your SolarWinds technical and licensing needs.
- Custom Configuration: Assistance with building complex alerts, reports, and dashboards tailored to your business KPIs.
- Architecture Review: Regular reviews of your polling engine load and database health to prevent performance issues.
- Knowledge Transfer: Informal training sessions for your team during support calls to upskill your staff.
Why Buy From Softech.store?
- ✔ Authorized Distributor: We have direct access to SolarWinds engineering for complex issue escalation.
- ✔ Certified Engineers: Our team holds SCP (SolarWinds Certified Professional) certifications.
Trending FAQs: Managed Services
Q: How is this different from standard SolarWinds support?
A: Standard support fixes "broken" software (bugs). Partner-Delivered Services help you "use" the software better (customization, tuning, best practices).
Q: Is this a one-time fee?
A: This is typically an annual add-on subscription aligned with your SolarWinds maintenance renewal.
Q: Can you help migrate my old Orion server to a new one?
A: Yes, migration assistance is a common request covered under this service or as a separate project scope.