Deployment Services Lite-Deployment, upgrade, and implementation assistance with up to 5 hours of remote assistance for ITSM-To be completed within 60 days from initial purchase date and may be delivered by a 3rd party

SolarWinds Deployment Services is a tiered set of guided assistance offerings designed to ensure customers can confidently deploy SolarWinds® solutions in their environment using industry best practices. Designed to meet customer needs, SolarWinds Deployment Services consists of three fixed-scope deployment package options for small, medium, and large deployments. Each deployment service has predefined tasks and deliverables to assist customers during the planning phase, platform installation,observability and alerts setup, platform training, adoption, and expansion planning. SolarWinds software is user-friendly and easy to deploy. These deployment services provide valuable options for customers who may have limited resources and need assistance with completing their deployment following best practice guidelines. We also provide a self-led onboarding option with step-by-step guidance for customers who would like to complete their SolarWinds deployment on their own.SolarWinds Deployment Services can help quickly implement and optimize worldclass SolarWinds software through one-on-one engagements with implementation experts. Deployment Services will help you get the most value out of your SolarWinds products, accelerate time to value, and offer peace of mind your deployment meets SolarWinds and industry best practice guidelines.Deployment Services is available for the following SolarWinds products: Network Performance Monitor, NetFlow Traffic Analyzer, Network Configuration Manager, IP Address Manager, VoIP & Network Quality Manager, Server & Application Monitor,Server Configuration Monitor, Storage Resource Monitor, Virtualization Manager,Web Performance Monitor, Log Analyzer, Service Desk, Database PerformanceAnalyzer, SQL Sentry®, Enterprise Operations Console, Hybrid Cloud Observability,Patch Manager, and User Device Tracker.

Features:

• Category Deployment Services Level 1
• 30-hour limit
• Platform Planning Up to Three Hours
• Platform Installation Up to Three Hours
• Platform Configuration Up to Five Hours
• Observability and Alerts Up to 14 Hours
• Platform Training Up to Three Hours
• Journey Success Up to Two Hours

Specifications:

• Deployment Services onboarding engagements must be completed within 60 days of purchase.
• Each deployment service level depends on the number and type of modules to be deployed.
• Allotted values represent the maximum number of hours of services performed executing on a previously defined scope.
• Service actions are provided only when required. We offer 24/7 support on all our support tiers, self-help tools, access to our
• THWACK® community, and proactive success management services. Our support services also include training and access to technical experts with U.S.-based options and staff with security clearance.