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Description
This is the Annual Maintenance Renewal for SolarWinds DameWare Remote Support (DRS). DRS is the premium remote administration suite that includes the full Mini Remote Control (MRC) engine plus powerful system administration tools.
Renewing maintenance ensures you retain access to the DameWare Mobile Gateway, Central Server, and updates for managing Active Directory and Windows systems remotely without initiating a full screen-share session.
Help Desk Feedback
"DRS allows me to reset passwords, restart services, and check event logs without interrupting the user's work. It's invaluable for silent support."
— Service Desk Lead (G2 Review)
Why Renew Maintenance?
- Mobile: iOS/Android app support.
- Central Server: Manage global license lists.
- Updates: Support for latest Windows AD.
- Official: Authorized Distributor renewal.
Key Features (DameWare Remote Support)
- Mini Remote Control (Included): Get all the features of MRC for screen sharing.
- Background Maintenance: Restart services, kill processes, and view event logs without user interruption.
- AD Management: Create users, reset passwords, and manage OUs directly from the console.
- DameWare Exporter: Quickly export inventory data (software, hardware info) from remote machines.
- Mobile Gateway: Support users from your Android or iOS device.
- Centralized Management: Manage DameWare users and licenses from a central server.
| Feature | Mini Remote Control (MRC) | Remote Support (DRS) |
|---|---|---|
| Screen Sharing | Yes | Yes |
| System Tools | Limited | Full (Registry, Services, Events) |
| Mobile App Support | No | Yes (iOS/Android) |
Why Buy From Softech.store?
- ✔ Authorized Distributor: We guarantee legitimate license renewals for compliance.
- ✔ Instant Processing: Keep your help desk running smoothly without interruption.
FAQs: DRS Renewal
Q: Does DRS include MRC?
A: Yes! DameWare Remote Support includes the Mini Remote Control engine. You do not need to buy MRC separately.
Q: How is this licensed?
A: It is licensed per technician. You can support an unlimited number of end-users and devices.
Q: Can I access computers over the internet?
A: Yes, using the DameWare Internet Proxy (included in DRS), you can securely support remote employees without a VPN.