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Description
This is the Annual Subscription for SolarWinds Service Desk (SWSD) - Advanced Plan for MSPs. This SKU is specifically designed for Managed Service Providers who need to support multiple clients from a single tenant.
The MSP Advanced plan includes all standard Advanced features (Change Mgmt, SLA, etc.) plus Domain Separation, allowing you to segregate data and tickets by client for security and billing.
Why MSP Edition?
- Multi-Tenant: Support many clients.
- Segregation: Keep client data private.
- SLA: Client-specific SLA tracking.
- Official: SolarWinds Distributor - Middle East | Authorised Partner - North America.
Key Features (MSP Advanced)
- Domain Separation: Create distinct "sites" for each client with their own branding and data.
- Change Management: Handle changes per-client or globally.
- SLA Management: Track SLA breaches for specific clients to ensure contract compliance.
- Automated Routing: Route tickets to specific agent teams based on Client ID.
Standard vs. MSP Edition
| Feature | Standard Advanced Agent | MSP Advanced Agent (This Product) |
|---|---|---|
| Tenancy | Single Organization | Multi-Client Support |
| Data Segregation | Departmental Only | Strict Domain Separation |
| Branding | One Portal Brand | Per-Client Branding |
Why Buy From Softech.store?
- ✔ SolarWinds Distributor - Middle East | Authorised Partner - North America: We specialize in MSP licensing.
- ✔ Instant Setup: Get your MSP instance provisioned quickly.
FAQs: MSP Advanced
Q: Can I use the standard license for MSP?
A: Technically yes, but you lose data segregation. Your clients might see each other's data, which is a major security risk. The MSP license is required for proper separation.
Q: Do I need to buy agents for my clients?
A: No, you buy Agent licenses for YOUR staff. Your clients (end-users) are free.
Buying questions
How do I renew a licence or subscription?
Use Get formal quote on this page, or write to sales@softech.store, with your current licence details and expiry date. We reply with a renewal quote within one business day.
How and when do I receive my licence?
By e-mail. The licence key is sent to the e-mail address on your order within 24 hours of your paid order. Nothing is shipped.
Who supports the product after I buy?
Manufacturer support is provided under the terms of the manufacturer. For questions about your order, licence key or invoice, write to sales@softech.store; we reply within one business day.
Who invoices me, and can I get a formal quote for a purchase order?
Softech Global Systems LLC, Virginia, USA issues a US invoice for every order. For a formal quote to raise a purchase order, use Get formal quote on this page; we reply within one business day.