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DescriptionProtect your investment and ensure maximum uptime for your enterprise network with Sophos 24/7 Enhanced Support, designed specifically for the Sophos Switch Series 1000. This service upgrades your standard warranty to a premium support package, providing 24/7 access to senior Sophos support engineers and advanced hardware replacement. For mission-critical core and aggregation switches like the 1000 Series, Enhanced Support is essential for business continuity and rapid issue resolution. |
Key Features & Benefits
- 24/7/365 Access to Senior Engineers: Get direct, round-the-clock access to Sophos's highest-tier support team for critical issues.
- Priority Case Handling: Your support tickets are automatically prioritized for a faster response.
- Advanced Hardware Replacement: In case of hardware failure, Sophos will ship a replacement unit quickly to minimize downtime.
- Proactive Support: Includes access to firmware updates and security patches to keep your network secure.
- Peace of Mind: Ensures your core network is backed by the highest level of support available from Sophos.
Why Buy Support From Softech.store?
- ✔ Sophos Gold Partner - Middle East & Africa | Authorised Partner - North America: We can manage your support renewals seamlessly.
- ✔ Certified Expert Assistance: Our own certified engineers can provide Level 1 support and help escalate your case with Sophos.
- ✔ Single Point of Contact: Manage all your Sophos hardware, licenses, and support contracts in one place.
Sophos Support Level Comparison
This service is a crucial upgrade from the Standard Warranty included with your hardware.
| Feature | Standard Warranty | Enhanced Support (24/7) |
|---|---|---|
| Support Access | Business Hours | 24/7/365 |
| Support Team | Standard Support | Senior Support Engineers |
| Case Handling | Standard Queue | Priority Queue |
| Hardware Replacement | Standard RMA | Advanced Hardware Replacement |
| Best For | Non-critical deployments | Enterprise & Mission-Critical Networks |
FAQs for Switch Support
Q: Is this support license required to use the Sophos Switch 1000 Series?
A: No, the switch hardware will function with the included Standard Warranty. However, Enhanced Support is highly recommended for any business that relies on this switch for core network operations, as it guarantees a much faster response and hardware replacement in case of failure.
Q: Does this subscription include Sophos Central management?
A: Yes, the Sophos Switch subscription, which includes this Enhanced Support, provides the license required for full cloud management, monitoring, and configuration in Sophos Central.
Q: How do I purchase?
A: This service is co-termed with your switch hardware. Please contact us via the "Get an Instant Quote" button with your switch model (e.g., CS1108-24, CS1208-48FP) and we will provide you with an official quote for the correct support license.
Buying questions
What do New, Renewal and the licence term mean?
Choose New for a first licence and Renewal to extend a licence you already hold. The term is the length of the subscription, for example 12 MOS is 12 months (one year) and 36 MOS is three years. The price shown is the price for the type and term you select.
How do I renew a Sophos licence?
Select Renewal and the term on this page, or send us your serial number and licence expiry date with the Renew your Sophos licence form (softech.store/pages/renew-sophos-licence). We reply with a renewal quote within one business day.
How and when do I receive my licence?
By e-mail. The licence key is sent to the e-mail address on your order within 24 hours of your paid order. Nothing is shipped.
Who supports the product after I buy?
Manufacturer support is provided under the terms of the manufacturer. For questions about your order, licence key or invoice, write to sales@softech.store; we reply within one business day.
Who invoices me, and can I get a formal quote for a purchase order?
Softech Global Systems LLC, Virginia, USA issues a US invoice for every order. For a formal quote to raise a purchase order, use Get formal quote on this page; we reply within one business day.