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Description
This is the Annual Maintenance Renewal for Legacy SolarWinds Web Help Desk (WHD). This applies to customers with existing licenses who need to extend their maintenance and support agreement.
Web Help Desk is an easy-to-use, on-premises ticketing and asset management system. Renewing maintenance ensures you can download the latest versions with security patches, bug fixes, and feature enhancements.
Customer Satisfaction
"WHD is robust and reliable. We've used it for years to manage IT requests and hardware inventory. The support team is always helpful when we need them."
— IT Director (G2 Review)
Why Renew Maintenance?
- Security: Patches for web vulnerabilities.
- Upgrades: Access to new WHD versions.
- Support: 24/7 technical assistance.
- Official: Authorized Distributor renewal.
Key Features (Web Help Desk)
- Ticketing Management: Automate ticket creation, routing, and escalation.
- Asset Management: Discover and track hardware/software assets.
- Knowledge Base: Built-in KB for end-user self-service.
- Change Management: Workflows for approving IT changes.
- SLA Alerts: "Breach imminent" warnings to keep your team on track.
- LDAP/AD Integration: Sync user data and allow single sign-on.
| Feature | Without Maintenance | With Active Maintenance |
|---|---|---|
| Software Version | Locked to old version | Latest Releases (Free) |
| Technical Support | None | 24/7 Phone & Email |
| Security | Risk of unpatched bugs | CVE Patches Included |
Why Buy From Softech.store?
- ✔ Authorized Distributor: We ensure your legacy licenses are properly renewed.
- ✔ Technician Check: We verify your technician count to prevent licensing errors.
FAQs: WHD Renewal
Q: Is this for the SaaS Service Desk?
A: No. This is for the on-premises Web Help Desk software. If you have SolarWinds Service Desk (SaaS), you need a different subscription SKU.
Q: Can I increase my technician count during renewal?
A: Yes! We can quote you for the renewal plus additional technician seats. Contact our sales team for a custom quote.
Q: What if my maintenance is already expired?
A: We can still renew it, but there may be a "reinstatement fee" depending on how long it has been expired. We will calculate this for you.
Q: Do I get unlimited end-users?
A: Yes. WHD pricing is based on Technicians (Agents). End-users (requestors) are free and unlimited.