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DescriptionSophos Services Subscription Units (Professional) offer the ultimate flexibility for accessing Sophos expert services, 24/7/365. While Standard units are for business hours, Professional units are designed for organizations that require services outside of standard hours, such as emergency changes or overnight deployments. Instead of buying a fixed, pre-scoped service, you buy a block of "Professional" units. These can be redeemed for a wide range of critical services, ensuring you have expert help on-demand, whenever you need it. |
Key Features & Benefits
- Ultimate Flexibility: Use your pre-paid units for a wide range of Sophos Professional Services tasks.
- 24/7/365 Service Delivery: Redeem units for services at any time, including evenings, weekends, and holidays.
- Expert-Led: Services are delivered by Sophos-certified engineers and consultants.
- Redeem for: Emergency changes, after-hours deployments, complex configurations, health checks, and more.
- Simple Budgeting: Purchase units upfront to simplify your security services budget for the year.
Why Buy From Softech.store?
- ✔ Sophos Gold Partner - Middle East & Africa | Authorised Partner - North America: We supply all Sophos services.
- ✔ Service Scoping: Our team can help you estimate the number of Professional units required for your project.
- ✔ Combined Expertise: We can supplement Sophos services with our own engineering team to ensure your project is a success.
Service Units: Standard vs. Professional
The key difference is when you can redeem the service. Professional units are for any time, 24/7, making them ideal for mission-critical tasks.
| Feature | Standard Units | Professional Units (This Product) |
|---|---|---|
| Service Availability | Standard Business Hours (8x5) | 24/7/365 |
| Example Task | "Help me configure my firewall next week." | "Help me deploy a critical patch on Saturday." |
| Best For | Scheduled projects | After-hours & critical projects |
FAQs for Subscription Units
Q: What is a "Subscription Unit"?
A: A Service Subscription Unit is a pre-paid credit that can be redeemed for Sophos Professional Services. For example, a 1-day firewall deployment might cost 10 units. This allows you to buy a pack of units without knowing the exact services you'll need upfront.
Q: Can I use Professional units for standard 8x5 work?
A: Yes, Professional units can be used for any service, but they are specifically designed for work outside of standard business hours. Standard units can only be used during 8x5 business hours.
Q: Do these units expire?
A: Yes, subscription units typically must be used within 12 months of purchase. We can confirm the exact terms when you request a quote.