RMA Faulty Units Claim Procedure.
- We intend to keep our customers happy and satisfied. In case of any dissatisfaction inform us thru Chat option given on Portal.
- Before intending to return a product please go through our return policy and conditions applied, carefully.
- Exchange policy can be exercised only if product is dysfunctional DOA or has manufacturing fault. Such a case is referred to Vendors own applicable Warranty and Return Merchandise Authorization protocol provided here... Return Policy.
- For product under RMA/ Warranty, Undamaged, Un smeared, scratch less and as new as delivered Original Product, in original Packaging, Manufacturer’s Containers, Documentation, Warranty Cards, Manuals, and all accessories should be sent back.
Applied Conditions:
Item is not the one ordered or is not as advertised (color, model, brand etc.)
- Seal must be intact if there is one, item must be in original condition.
- Item must not be used, dirty, scratched or damaged, should be in working order.
- Item must include all packaging and accessories (including Undamaged Original Product Packaging, warranty cards, manuals, certificates of authenticity, tags, etc.)
Item is DOA dead on Arrival.
- Item must be in original condition as delivered.
- Item must not be used, dirty, scratched or damaged, should be packed safely.
- Item must include all packaging and accessories (including warranty cards, manuals, certificates of authenticity, tags, etc.)
Frequently Asked Questions
Licences are delivered by e-mail. Hardware ships within the United States, direct from our US distributor.
Licence keys are sent within 24 hours of a paid order. Hardware is generally dispatched within 3 to 5 business days. Products whose manufacturer checks every end customer (Sophos, for example) take 7 to 10 working days in the USA and at least 15 days in the Middle East and Pakistan. You will receive an e-mail when your order ships.
Once your hardware order ships, you will receive the carrier tracking number by e-mail.
RMA policy varies manufacturer wise. For more details, please visit Return Policy
We accept debit and credit cards and bank transfer.
Some hardware products may be subject to import duties in your home countries where you intend to receive deliveries. The price offered is exclusive of all Taxes and Duties which may be applicable in your country of Delivery.