Sophos XGS 4300 Firewall Enhanced Support - 1 Month(s)
Per Appliance Per Month
Regular price
$129.36 USD
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- Description
Description:
Sophos Enhanced Support ensures that you have a point of contact when you have problems with your firewall. Support is available 24/7, including holidays, to answer all your questions and solve any problems, both by email and by phone.Features:
- 24/7 support, feature updates, advanced replacement hardware warranty for term,
- Sophos Enhanced Support offers different incident levels based on the urgency and impact of the problem.
- This will help you understand the type of support you can expect for different types of problems.
Incident levels are defined as follows:
- P1 - Critical: In the event of a critical system failure or other event that significantly impacts operations, Sophos's goal is to respond within 1 hour.
- P2 - High: For a high incident that significantly impacts operations but is not critical, Sophos aims to respond within 2 hours.
- P3 - Medium: For an incident that results in limited operation but is not critical, Sophos aims to respond within 8 hours of operation.
- P4 - Low: For low incidents or general requests, Sophos aims for a response within 24 hours of operation.
Data Sheet: