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Description
This is the Annual Subscription for SolarWinds Service Desk (SWSD) - Essentials Plan. This SKU licenses Service Agent Users (Technicians).
The Essentials plan is perfect for growing IT teams, offering robust Incident Management, a Self-Service Portal, and comprehensive Knowledge Base features to streamline your help desk operations.
Why Subscribe?
- SaaS: No server maintenance.
- Portal: User self-service included.
- Support: 24/7 Technical assistance.
- Official: SolarWinds Distributor - Middle East | Authorised Partner - North America.
Key Features (Essentials Plan)
- Incident Management: Ticketing, routing, and categorization.
- Service Portal: End-users can submit tickets and view status.
- Knowledge Base: Article management to deflect tickets.
- SLA Management: Basic Service Level Agreement tracking.
- Asset Management: (Optional Add-on) Integrate asset tracking.
Service Desk Plan Comparison
| Feature | Essentials Plan (This Product) | Advanced Plan | Premier Plan |
|---|---|---|---|
| Incident Mgmt | Included | Included | Included |
| Change Mgmt | No | Included | Included |
| Workflow Automations | No | No | Included |
Why Buy From Softech.store?
- ✔ SolarWinds Distributor - Middle East | Authorised Partner - North America: Genuine SolarWinds Service Desk licenses.
- ✔ Instant Setup: Get your service desk tenant ready fast.
FAQs: SWSD Essentials
Q: Is this licensed per user or per tech?
A: SWSD is licensed per Service Agent (Technician). End-users (requesters) are free and unlimited.
Q: Is this Web Help Desk (WHD)?
A: No. This is the SaaS product (SolarWinds Service Desk). WHD is the on-premises software. They are separate products.
Buying questions
How do I renew a licence or subscription?
Use Get formal quote on this page, or write to sales@softech.store, with your current licence details and expiry date. We reply with a renewal quote within one business day.
How and when do I receive my licence?
By e-mail. The licence key is sent to the e-mail address on your order within 24 hours of your paid order. Nothing is shipped.
Who supports the product after I buy?
Manufacturer support is provided under the terms of the manufacturer. For questions about your order, licence key or invoice, write to sales@softech.store; we reply within one business day.
Who invoices me, and can I get a formal quote for a purchase order?
Softech Global Systems LLC, Virginia, USA issues a US invoice for every order. For a formal quote to raise a purchase order, use Get formal quote on this page; we reply within one business day.