Sophos Enhanced Plus Support - 20000+ - 1 Month(s)

Description

Sophos Enhanced Support ensures that you have a point of contact when you have problems with your firewall. Support is available 24/7, including holidays, to answer all your questions and solve any problems, both by email and by phone.

Features

• 24/7 support, feature updates, advanced replacement hardware warranty for term Sophos Enhanced Support offers different incident levels based on the urgency and impact of the problem. This will help you understand the type of support you can expect for different types of problems. Incident levels are defined as follows:
• P1 - Critical: In the event of a critical system failure or other event that significantly impacts operations, Sophos's goal is to respond within 1 hour.
• P2 - High: For a high incident that significantly impacts operations but is not critical, Sophos aims to respond within 2 hours.
• P3 - Medium: For an incident that results in limited operation but is not critical, Sophos aims to respond within 8 hours of operation.
• P4 - Low: For low incidents or general requests, Sophos aims for a response within 24 hours of operation.

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