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Description
This is the Annual Subscription for SolarWinds Service Desk (SWSD) - Advanced Plan. This SKU licenses Service Agent Users (Technicians).
The Advanced plan builds on Essentials by adding powerful ITIL-ready features like Change Management, Problem Management, SLA Management, and automated workflows.
Why Advanced?
- ITIL: Change/Problem Mgmt.
- SLA: Advanced tracking/reporting.
- Automation: Powerful workflow engine.
- Official: SolarWinds Distributor - Middle East | Authorised Partner - North America.
Key Features (Advanced Plan)
- Change Management: Manage the lifecycle of all changes to minimize risk.
- Problem Management: Identify and remove the root causes of recurring incidents.
- Release Management: Plan, schedule, and control software releases.
- Service Catalog: Automate employee requests (e.g., "New Laptop", "Password Reset").
- Benchmarking: Compare your help desk performance against industry standards.
Essentials vs. Advanced
| Feature | Essentials Plan | Advanced Plan (This Product) |
|---|---|---|
| Incident Management | Yes | Yes |
| Change Management | No | Yes |
| SLA | Basic | Advanced |
Why Buy From Softech.store?
- ✔ SolarWinds Distributor - Middle East | Authorised Partner - North America: Genuine SolarWinds Service Desk licenses.
- ✔ Instant Setup: Get your service desk tenant ready fast.
FAQs: SWSD Advanced
Q: Can I mix Essentials and Advanced agents?
A: Typically, no. All agents in a single tenant usually need to be on the same plan level (either all Essentials or all Advanced).
Q: Does Advanced include Asset Management?
A: No, Asset Management is still an add-on module, even for the Advanced plan. You need to purchase the "Advanced Asset Management" SKU separately.
Buying questions
How do I renew a licence or subscription?
Use Get formal quote on this page, or write to sales@softech.store, with your current licence details and expiry date. We reply with a renewal quote within one business day.
How and when do I receive my licence?
By e-mail. The licence key is sent to the e-mail address on your order within 24 hours of your paid order. Nothing is shipped.
Who supports the product after I buy?
Manufacturer support is provided under the terms of the manufacturer. For questions about your order, licence key or invoice, write to sales@softech.store; we reply within one business day.
Who invoices me, and can I get a formal quote for a purchase order?
Softech Global Systems LLC, Virginia, USA issues a US invoice for every order. For a formal quote to raise a purchase order, use Get formal quote on this page; we reply within one business day.