Shipping Policy
24/7 Customer Support
Login/Register
Book an Appointment
Description
This is the Annual Renewal for SolarWinds Premium Support. While all SolarWinds maintenance includes standard support, Premium Support elevates your service level with faster response times, dedicated contacts, and proactive health checks.
Ideal for mission-critical environments where downtime is not an option. Renewing this service ensures you retain priority access to SolarWinds' most senior support engineers.
Why Premium?
- Speed: 1-Hour SLA for critical issues.
- Expertise: Senior Support Team.
- Health: Annual environment audit.
- Official: Authorized Distributor.
Premium Support Features
- Service Level Agreement (SLA): 2-hour response for High severity, 1-hour for Critical issues.
- Health Checks: An annual guided review of your environment to ensure best practices.
- Upgrade Assistance: Expert guidance when planning major version upgrades.
- Priority Queue: Skip the line and get routed directly to senior engineers.
Support Tier Comparison
| Feature | Standard Maintenance | Premium Support (This Product) |
|---|---|---|
| Response Time (Critical) | Business Hours | 1 Hour (24/7) |
| Health Check | No | Included Annually |
| Support Team | General Support | Senior/Premier Team |
Why Buy From Softech.store?
- ✔ Authorized Distributor: Authentic SolarWinds support contracts.
- ✔ Fast Activation: Ensure your support coverage has no gaps.
FAQs: Premium Support
Q: Is this for a specific product?
A: Premium Support is usually an account-level or environment-level add-on. It covers your licensed SolarWinds products.
Q: Do I still need standard maintenance?
A: Yes. You must have active maintenance on your software licenses to add Premium Support.