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Description
This is the Annual Maintenance Renewal for SolarWinds Web Help Desk (WHD) - Site License. The Site License allows for an unlimited number of technicians, making it the ideal choice for large enterprises, universities, or MSPs with extensive IT support teams.
Renewing maintenance ensures your entire support organization retains access to the latest WHD features, security updates, and enterprise-level technical support.
Why Renew Maintenance?
- Unlimited: Support unlimited staff.
- Security: Enterprise-grade patching.
- Support: 24/7 Expert help.
- Official: Authorized Distributor renewal.
Key Features (WHD Site License)
- Unlimited Technicians: No per-seat costs; scale your team freely without buying new keys.
- Enterprise Scalability: Designed to handle high ticket volumes and complex routing rules.
- Parent/Child Tickets: Link multiple incidents to a single problem for mass updates.
- Asset Discovery: Integrated WMI/SNMP discovery for IT assets.
- Survey Engine: Customer satisfaction surveys included to measure team performance.
- FIPS Mode: Support for high-security environments.
| Feature | Per Technician License | Site License (This Product) |
|---|---|---|
| Technician Limit | Fixed Number | Unlimited |
| Cost Model | Pay Per Seat | Flat Annual Rate |
| Best For | Small/Medium Teams | Large Enterprises/Edu |
Why Buy From Softech.store?
- ✔ Authorized Distributor: We handle enterprise renewals securely.
- ✔ Fast Processing: Minimal administrative delay for large accounts.
FAQs: Site License Renewal
Q: Does "Site License" mean one physical location?
A: No. "Site License" refers to the unlimited technician capacity for your organization. Since WHD is web-based, you can host it centrally and have technicians log in from any location worldwide.
Q: What happens if I let maintenance expire?
A: You will lose access to upgrades and technical support. For an enterprise relying on WHD, this risk is significant. Renewing maintenance is a small fraction of the cost of a new license.
Q: Does this include database support?
A: WHD supports PostgreSQL (embedded) and external SQL Server/MySQL. Maintenance ensures the software remains compatible with newer database versions.