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RMA Policy

  • We intend to keep our customers happy and satisfied. In case of any dissatisfaction inform us thru Chat option given on Portal.
  • Before intending to return a product please go through our return policy and conditions applied, carefully.
  • Exchange policy can be exercised only if product is dysfunctional DOA or has manufacturing fault. Such a case is referred to Vendors own applicable Warranty and Return Merchandise Authorization protocol provided here... Return Policy. 
  • For product under RMA/ Warranty, Undamaged, Un smeared, scratch less and as new as delivered Original Product, in original Packaging, Manufacturer’s Containers, Documentation, Warranty Cards, Manuals, and all accessories should be sent back.

Applied Conditions:

  • Item is not the one ordered or is not as advertised (color, model, brand etc.)
  • Seal must be intact if there is one, item must be in original condition.
  • Item must not be used, dirty, scratched or damaged, should be in working order.
  • Item must include all packaging and accessories (including Undamaged Original Product Packaging, warranty cards, manuals, certificates of authenticity, tags, etc.)
  • Item is DOA dead on Arrival.
  • Item must be in original condition as delivered.
  • Item must not be used, dirty, scratched or damaged, should be packed safely.
  • Item must include all packaging and accessories (including warranty cards, manuals, certificates of authenticity, tags, etc.)

 

 

FAQ's

Do you ship to my country?

Yes. We proudly ship worldwide!

How many days will it take for an order to be delivered?

It all depends on the shipping region!
Orders are delivered within minimum 2 to 5  business days, after compliance confirmation, of being placed. Exceptions may occur during holiday seasons. You will receive email notifications as your order is shipped.

How do I track my order?

Once your order has been shipped, you’ll receive a tracking number and link via email. With the tracking number, you can track your order at https://softechestore.aftership.com/.

What is your refund & return policy?

RMA policy varies manufacturer wise. For more details, please visit Return Policy

What methods of payment do you take?

We accept all debit and credit cards, bank to bank transaction and paypal online transactions.

Do I need to pay import duties?

Some hardware products may be subject to import duties in your home countries where you intend to receive deliveries.
The price offered is exclusive of all Taxes and Duties which may be applicable in your country of Delivery.