Premium Support Level 3 with 24x7 availability, Tier-3 Technical-CSM, Expert-driven health checks, 30 min response for P1 cases, and skip tier to L3

SolarWinds Premium Support Level 1 A complex, mission-critical IT environment demands expert, personalized attention to quickly resolve issues and optimize performance. SolarWinds® Premium Support provides customers with fast response times, leveraging a global support organization. SolarWinds partners with you to drive your organization further and help you achieve the technical outcomes most critical to you.

Features:
24/7 access to support
One-hour response time for Priority 1 (P1) cases
Four-hour response time for Priority 2 (P2) cases
Skip-tier to Intermediate
Customer Support resource
Up to four (4) sessions for maintenance and upgrade assistance
Assigned Customer
Success Manager
Trusted advisors
Expert-driven health checks
Proactive engagement
Access to self-led onboarding
Expert services
Access to THWACKcamp™
SolarWinds Academy Training
SolarWinds Certified Professional® classes
Online Customer Success Center
Knowledge base articles
Best practice content and procedures
Specifications:
SolarWinds Premium Support Level 1 is designed for our customers who need a relationship with the SolarWinds support team. SolarWinds provides you with maintenance and upgrade assistance up to four times a year. Premium Support level 1 delivers customers with the services they need at a price they can afford.