Sophos XGS 8500 Firewall Enhanced Support - 36 Month(s) - Renewal
Sophos XGS 8500 Firewall Enhanced Support - 36 Month(s) - Renewal
SOPHOS

Sophos XGS 8500 Firewall Enhanced Support - 36 Month(s) - Renewal

In stock
SKU: SE850036ZZRCAA
(0)
Per Appliance For 36 Months
$27,301.62 USD

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  • Description
  • Description

    • Description:

    Sophos Enhanced Support ensures that you have a point of contact when you have problems with your firewall. Support is available 24/7, including holidays, to answer all your questions and solve any problems, both by email and by phone.

    Features:

    • 24/7 support, feature updates, advanced replacement hardware warranty for term,
    • Sophos Enhanced Support offers different incident levels based on the urgency and impact of the problem.
    • This will help you understand the type of support you can expect for different types of problems.

    Incident levels are defined as follows:

    • P1 - Critical: In the event of a critical system failure or other event that significantly impacts operations, Sophos's goal is to respond within 1 hour.
    • P2 - High: For a high incident that significantly impacts operations but is not critical, Sophos aims to respond within 2 hours.
    • P3 - Medium: For an incident that results in limited operation but is not critical, Sophos aims to respond within 8 hours of operation.
    • P4 - Low: For low incidents or general requests, Sophos aims for a response within 24 hours of operation.

    Data Sheet: