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SolarWinds DRE provides a uniquely powerful remote support solution for IT professionals to access nearly any platform or device to solve issues quickly. It delivers clear visibility and communication capabilities to solve technical problems fast and delight end users. Packed with all the features of premium, expensive solutions, DRE offers powerful tools, reporting, and session monitoring at an affordable price. Whether responding to a user support request or performing unattended maintenance, with DRE, technicians can complete any remote support function with minimum clicks and time.
Features:
- Fast remote control
- Safe remote support
- Remote access to sleeping and powered-off computers through system information.
- Session information details
- Reporting engine
- Live chat and video conference calls
- Lightweight ticketing system
- Multi-monitor supportProvide on-demand remote support from anywhere with an internet connection
- Monitor, video chat, and record sessions with the ability to upload to the cloud
- Connect safely with multi-level authentication, twofactor authentication, AES 256 encryption, and
- session-specific pin generation
- Manage devices on Windows, Mac, Linux, iOS, and Android platforms Technicians log on and are ready to offer help from anywhere with an internet connection
- Minimal connection times; DRE typically makes a connection in approximately 8 seconds Visibility and clarity
- Real-time dashboards, reporting, and customer surveys to address efficiency improvements
- Self-adjusting views of user device monitors, regardless of bandwidth or monitor parameters
- Secure and safe connections to avoid compromising data• Strong encryption technologies and multi-factor authentication to help keep data safe in transit and at rest, supporting key compliance measures like GDPR,HIPAA, and FIPS (140-2)
- DRE is ISO27001 accredited.
- Maintains privacy of the end user’s data when providing support
Specifications:
- Fast, simple, and lightweight cloud-based remote support.
- SolarWinds® Dameware Remote Everywhere (DRE): Designed to help IT professionals respond to and solve problems quickly.
- The right remote support solution doesn’t just connect techs to machines, it saves time and resources.