Shipping Policy
24/7 Customer Support
Login/Register
Book an Appointment
Related Products
Description
This is the Annual Subscription for SolarWinds Service Desk (SWSD) - Premier Plan for MSPs. This SKU licenses Service Agent Users (Technicians).
The Premier MSP plan is the ultimate ITSM solution for Managed Service Providers. It offers everything in the Advanced MSP plan plus Visual CMDB, Automated Runbooks, and advanced workflow automations, all with multi-tenant client segregation.
Why Premier MSP?
- Visual CMDB: Map client dependencies.
- Runbooks: Automate client tasks.
- Multi-Tenant: Secure data separation.
- Official: SolarWinds Distributor - Middle East | Authorised Partner - North America.
Key Features (Premier MSP)
- Visual CMDB: Interactive map of configuration items (CIs) for each client.
- Automated Runbooks: Create multi-step workflows that execute automatically across client systems.
- Domain Separation: Complete data isolation for security and compliance.
- Change Management: Full ITIL-aligned change approval workflows per client.
Plan Comparison: Advanced MSP vs. Premier MSP
| Feature | Advanced MSP | Premier MSP (This Product) |
|---|---|---|
| CMDB | Standard List View | Visual Dependency Map |
| Runbooks | No | Included (Automation) |
| API Limits | Standard | Higher Limits |
Why Buy From Softech.store?
- ✔ SolarWinds Distributor - Middle East | Authorised Partner - North America: Genuine SolarWinds Service Desk licenses.
- ✔ Instant Setup: Get your service desk tenant ready fast.
FAQs: Premier MSP Agent
Q: Can I upgrade from Advanced MSP to Premier MSP?
A: Yes, you can upgrade your existing tenant to the Premier tier to unlock Visual CMDB and Runbooks for all your clients.
Q: Does this include asset management?
A: No, Asset Management is an add-on. You need to purchase the "Premier Asset Management for MSP" SKU separately.
Buying questions
How do I renew a licence or subscription?
Use Get formal quote on this page, or write to sales@softech.store, with your current licence details and expiry date. We reply with a renewal quote within one business day.
How and when do I receive my licence?
By e-mail. The licence key is sent to the e-mail address on your order within 24 hours of your paid order. Nothing is shipped.
Who supports the product after I buy?
Manufacturer support is provided under the terms of the manufacturer. For questions about your order, licence key or invoice, write to sales@softech.store; we reply within one business day.
Who invoices me, and can I get a formal quote for a purchase order?
Softech Global Systems LLC, Virginia, USA issues a US invoice for every order. For a formal quote to raise a purchase order, use Get formal quote on this page; we reply within one business day.