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Description
Sophos Managed Detection and Response (MDR) Complete is the ultimate 24/7, "done-for-you" security service. It offloads your team by providing a dedicated, elite team of Sophos experts who monitor your environment, hunt for threats, and respond to incidents *for you*.
This "Complete" package is the top tier: it includes all Sophos XDR licenses and integrates data from your endpoints, servers, firewalls, email, and cloud. The Sophos team analyzes your entire security posture to find and neutralize attackers before they can cause a breach.
Key Features & Benefits
- 24/7/365 Expert Monitoring: Your environment is watched at all times by a global team of Sophos threat analysts.
- Proactive Threat Hunting: The Sophos team actively hunts for signs of compromise, rather than just waiting for an alert.
- Full Incident Response: When a threat is found, the Sophos team *responds for you*—isolating devices, blocking IPs, and neutralizing the threat.
- Includes All XDR Licenses: This service includes the licenses for Intercept X with XDR and Server with XDR, so your team can co-hunt if desired.
- Full Ecosystem Integration: Connects to all your Sophos products (Firewall, Email, Cloud) for complete visibility.
- Detailed Reporting: Receive regular reports on your security posture, threats blocked, and remediation actions taken.
Why Buy From Softech.store?
- ✔ Sophos Gold Partner - Middle East & Africa | Authorised Partner - North America: We supply all Sophos MDR services.
- ✔ Expert Onboarding: Our certified engineers work with you to ensure your MDR service is onboarded smoothly and all data sources are connected.
- ✔ Single Point of Contact: We are your local partner in the UAE & PK for billing, support, and strategy.
Sophos MDR Essentials vs. MDR Complete
This product, "MDR Complete," is the top-tier service. It includes all integration packs and full XDR licenses, providing the most comprehensive protection.
| Feature | MDR Essentials | MDR Complete (This Product) |
|---|---|---|
| 24/7 Expert-Led Response | ✓ | ✓ |
| Proactive Threat Hunting | ✗ | ✓ |
| Includes Sophos XDR License | ✗ | ✓ |
| Includes All Sophos Integration Packs | ✗ | ✓ |
| 3rd-Party Integrations | Optional Add-on | Optional Add-on |
| Best For | 24/7 Managed Response | 24/7 Managed Hunting & Response |
FAQs for Sophos MDR Complete
Q: What is the difference between Sophos MDR and Sophos XDR?
A: This is the most common question. XDR is the *tool* (the software) that lets your team hunt for threats. MDR is the *service* where you pay the 24/7 Sophos team to use those tools *for you*. This product, "MDR Complete," includes both the service *and* the XDR tool license.
Q: How is Sophos MDR Complete licensed?
A: It is licensed per-user for endpoints and per-server for servers. It is co-termed with your existing Sophos subscriptions to simplify billing.
Q: Does "MDR Complete" include the Firewall and Email integration packs?
A: Yes. The "Complete" bundle includes the integration packs for all other Sophos Central products (Firewall, Email, Cloud, Identity). You do not need to buy them separately.
Buying questions
What do New, Renewal and the licence term mean?
Choose New for a first licence and Renewal to extend a licence you already hold. The term is the length of the subscription, for example 12 MOS is 12 months (one year) and 36 MOS is three years. The price shown is the price for the type and term you select.
How do I renew a Sophos licence?
Select Renewal and the term on this page, or send us your serial number and licence expiry date with the Renew your Sophos licence form (softech.store/pages/renew-sophos-licence). We reply with a renewal quote within one business day.
How and when do I receive my licence?
By e-mail. The licence key is sent to the e-mail address on your order within 24 hours of your paid order. Nothing is shipped.
Who supports the product after I buy?
Manufacturer support is provided under the terms of the manufacturer. For questions about your order, licence key or invoice, write to sales@softech.store; we reply within one business day.
Who invoices me, and can I get a formal quote for a purchase order?
Softech Global Systems LLC, Virginia, USA issues a US invoice for every order. For a formal quote to raise a purchase order, use Get formal quote on this page; we reply within one business day.