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DescriptionGet expert, hands-on assistance with your Sophos products with Sophos Professional Services. This is a project-based service where a Sophos-certified engineer helps you with specific tasks like implementation, configuration, or health checks. This service is ideal for businesses that need to get their Sophos solutions deployed quickly and correctly, following best practices. We can scope the project to your exact needs, whether it's a new XGS Firewall deployment, an endpoint migration, or a security posture review. |
Key Features & Benefits
- Certified Expert Deployment: Have your Sophos products configured by a Sophos-certified engineer.
- Best Practice Implementation: Ensure your firewall, endpoint, or server policies are set up for maximum security and performance.
- Project-Based: A one-time service to get you up and running correctly, distinct from ongoing support.
- Services Include: Firewall deployment, endpoint/server migration, security health checks, and policy optimization.
- Save Time & Resources: Let our experts handle the complex setup so your IT team can focus on your business.
Why Buy From Softech.store?
- ✔ Sophos Gold Partner - Middle East & Africa | Authorised Partner - North America: We supply all Sophos products and services.
- ✔ Expert Scoping: We will work with you to understand your project and provide a clear, fixed-price quote.
- ✔ Combined Expertise: We can supplement Sophos's own services with our in-house engineering team.
Professional Services vs. Other Support
It's important to understand the difference. Professional Services are for proactive projects, not reactive support.
| Service Type | Professional Services (This Product) | Enhanced Support |
|---|---|---|
| Primary Use | Proactive (Projects) | Reactive (Break-Fix) |
| Access | Scheduled (8x5) | 24/7 for critical issues |
| Example Task | "Help me set up my new firewall." | "My firewall is down and won't turn on." |
| Best For | New deployments & health checks | Ongoing peace of mind |
FAQs for Professional Services
Q: How is this service billed?
A: Sophos Professional Services are typically sold in "Service Units" or as a fixed-price project. You can request a quote, and our team will work with you to define the scope and provide a fixed price for the engagement.
Q: Can't my IT team just do this?
A: While your team is smart, Sophos-certified engineers deploy these products every day. They know the best practices, common pitfalls, and advanced configurations to ensure your security is set up correctly the first time, saving you time and risk.
Q: Is this the same as a TAM (Technical Account Manager)?
A: No. A TAM is a long-term, dedicated strategic advisor. Professional Services are for a specific, one-time project with a clear start and end (like a deployment).
Buying questions
How do I renew a Sophos licence?
Send us your serial number and licence expiry date with the Renew your Sophos licence form (softech.store/pages/renew-sophos-licence). We reply with a renewal quote within one business day.
How and when do I receive my licence?
By e-mail. The licence key is sent to the e-mail address on your order within 24 hours of your paid order. Nothing is shipped.
Who supports the product after I buy?
Manufacturer support is provided under the terms of the manufacturer. For questions about your order, licence key or invoice, write to sales@softech.store; we reply within one business day.
Who invoices me, and can I get a formal quote for a purchase order?
Softech Global Systems LLC, Virginia, USA issues a US invoice for every order. For a formal quote to raise a purchase order, use Get formal quote on this page; we reply within one business day.