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Description
This is the Annual Subscription for SolarWinds Service Desk (SWSD) - Premier Plan. This SKU licenses Service Agent Users (Technicians).
The Premier plan is the ultimate ITSM solution, offering everything in the Advanced plan plus Visual CMDB, Automated Runbooks, and advanced workflow automations for complex enterprise environments.
Why Premier?
- Visual CMDB: Map dependencies.
- Runbooks: Automate complex tasks.
- SLA: Enterprise-grade tracking.
- Official: SolarWinds Distributor - Middle East | Authorised Partner - North America.
Key Features (Premier Plan)
- Visual CMDB: Interactive map of configuration items (CIs) and their relationships.
- Automated Runbooks: Create multi-step workflows that execute automatically across systems.
- Change Management: Full ITIL-aligned change approval workflows.
- Problem Management: Root cause analysis tools to reduce incident volume.
- Release Management: Plan and track software deployments.
Plan Comparison: Advanced vs. Premier
| Feature | Advanced Plan | Premier Plan (This Product) |
|---|---|---|
| CMDB | Standard List View | Visual Dependency Map |
| Runbooks | No | Included (Automation) |
| API Limits | Standard | Higher Limits |
Why Buy From Softech.store?
- ✔ SolarWinds Distributor - Middle East | Authorised Partner - North America: Genuine SolarWinds Service Desk licenses.
- ✔ Instant Setup: Get your service desk tenant ready fast.
FAQs: Premier Agent
Q: Can I upgrade from Advanced to Premier?
A: Yes, you can upgrade your existing tenant to the Premier tier to unlock Visual CMDB and Runbooks.
Q: Does this include asset management?
A: No, Asset Management is an add-on. You need to purchase the "Premier Asset Management" SKU separately.
Buying questions
How do I renew a licence or subscription?
Use Get formal quote on this page, or write to sales@softech.store, with your current licence details and expiry date. We reply with a renewal quote within one business day.
How and when do I receive my licence?
By e-mail. The licence key is sent to the e-mail address on your order within 24 hours of your paid order. Nothing is shipped.
Who supports the product after I buy?
Manufacturer support is provided under the terms of the manufacturer. For questions about your order, licence key or invoice, write to sales@softech.store; we reply within one business day.
Who invoices me, and can I get a formal quote for a purchase order?
Softech Global Systems LLC, Virginia, USA issues a US invoice for every order. For a formal quote to raise a purchase order, use Get formal quote on this page; we reply within one business day.