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Description
This is the Support & Services Subscription for all Sophos Network Switches (Series 100 and 200). This subscription is required to enable management of your switches from the Sophos Central cloud platform.
In addition to unlocking cloud management, this subscription provides 24/7/365 access to Sophos technical support, all firmware and security updates, and Advanced Hardware Replacement (RMA), ensuring that a replacement unit is shipped to you immediately if your hardware fails.
Key Features & Benefits
- Enables Sophos Central Management: Unlocks the ability to configure and manage your switches from the cloud.
- 24/7/365 Support: Get round-the-clock access to Sophos technical support engineers for critical issues.
- Advanced Hardware Replacement (RMA): A replacement unit is dispatched immediately upon confirmation of failure (ships first).
- Firmware & Security Updates: Get all the latest software updates, security patches, and new features.
- Covers All Models: This subscription applies to all Series 100 (L2) and Series 200 (L2+) switches.
Why Buy From Softech.store?
- ✔ Sophos Gold Partner - Middle East & Africa | Authorised Partner - North America: We supply all Sophos support renewals.
- ✔ Hassle-Free Renewals: We manage your support contracts to ensure you are never left unprotected.
- ✔ Certified Expert Assistance: Our own certified engineers can provide Level 1 support and help escalate your case with Sophos.
Support Subscription vs. Standalone Switch
This subscription is required to get the most value from your hardware, including Sophos Central management and 24/7 support.
| Feature | Switch Hardware Only | With Support & Services (This License) |
|---|---|---|
| Sophos Central Management | ✗ | ✓ |
| 24/7 Support Access | ✗ | ✓ |
| Advanced Hardware Replacement | ✗ | ✓ |
| Firmware Updates | ✗ | ✓ |
FAQs for Switch Support
Q: Do I really need this subscription?
A: While the switch will pass traffic without it, you must have this subscription to manage the switch from Sophos Central, receive 24/7 support, and get firmware updates. It is considered essential for any business deployment.
Q: Is this license per-switch?
A: Yes. You must purchase one support and services subscription for each Sophos Switch (Series 100 or 200) that you want to manage in Sophos Central.
Q: What is "Advanced Hardware Replacement"?
A: This means that if Sophos Support confirms your switch has a hardware fault, they will ship a replacement unit to you immediately. You do not need to send the faulty unit back first, which minimizes network downtime.
Buying questions
What do New, Renewal and the licence term mean?
Choose New for a first licence and Renewal to extend a licence you already hold. The term is the length of the subscription, for example 12 MOS is 12 months (one year) and 36 MOS is three years. The price shown is the price for the type and term you select.
How do I renew a Sophos licence?
Select Renewal and the term on this page, or send us your serial number and licence expiry date with the Renew your Sophos licence form (softech.store/pages/renew-sophos-licence). We reply with a renewal quote within one business day.
How and when do I receive my licence?
By e-mail. The licence key is sent to the e-mail address on your order within 24 hours of your paid order. Nothing is shipped.
Who supports the product after I buy?
Manufacturer support is provided under the terms of the manufacturer. For questions about your order, licence key or invoice, write to sales@softech.store; we reply within one business day.
Who invoices me, and can I get a formal quote for a purchase order?
Softech Global Systems LLC, Virginia, USA issues a US invoice for every order. For a formal quote to raise a purchase order, use Get formal quote on this page; we reply within one business day.