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Description
This is the Annual Subscription for SolarWinds Service Desk (SWSD) - Premier Plan for MSPs. This SKU licenses Service Agent Users (Technicians).
The Premier MSP plan is the ultimate ITSM solution for Managed Service Providers. It offers everything in the Advanced MSP plan plus Visual CMDB, Automated Runbooks, and advanced workflow automations, all with multi-tenant client segregation.
Why Premier MSP?
- Visual CMDB: Map client dependencies.
- Runbooks: Automate client tasks.
- Multi-Tenant: Secure data separation.
- Official: Authorized Distributor.
Key Features (Premier MSP)
- Visual CMDB: Interactive map of configuration items (CIs) for each client.
- Automated Runbooks: Create multi-step workflows that execute automatically across client systems.
- Domain Separation: Complete data isolation for security and compliance.
- Change Management: Full ITIL-aligned change approval workflows per client.
Plan Comparison: Advanced MSP vs. Premier MSP
| Feature | Advanced MSP | Premier MSP (This Product) |
|---|---|---|
| CMDB | Standard List View | Visual Dependency Map |
| Runbooks | No | Included (Automation) |
| API Limits | Standard | Higher Limits |
Why Buy From Softech.store?
- ✔ Authorized Distributor: Genuine SolarWinds Service Desk licenses.
- ✔ Instant Setup: Get your service desk tenant ready fast.
FAQs: Premier MSP Agent
Q: Can I upgrade from Advanced MSP to Premier MSP?
A: Yes, you can upgrade your existing tenant to the Premier tier to unlock Visual CMDB and Runbooks for all your clients.
Q: Does this include asset management?
A: No, Asset Management is an add-on. You need to purchase the "Premier Asset Management for MSP" SKU separately.