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Description
This is the Enhanced Support subscription for the Sophos XGS 87 and XGS 87w firewall appliances. This subscription provides 24/7 access to Sophos technical support, firmware updates, and standard hardware replacement (RMA).
This license is for support and updates only. It does not include a protection bundle (like Xstream or Standard Protection) or the Base License. It is designed for renewing support on an existing XGS 87/87w or for purchasing with a standalone Base License.
Enhanced Support Features
- 24/7/365 Support: Get round-the-clock access to Sophos technical support engineers for critical issues.
- Priority Case Handling: Your support tickets are given a high priority in the support queue.
- Security & Firmware Updates: Includes all firmware updates, security patches, and bug fixes to keep your firewall secure.
- Standard Hardware Replacement: A replacement unit is shipped after you return the faulty unit (for faster replacement, see Enhanced Plus).
Why Buy From Softech.store?
- ✔ Sophos Gold Partner - Middle East & Africa | Authorised Partner - North America: We supply all Sophos support renewals.
- ✔ Hassle-Free Renewals: We manage your support contracts to ensure you are never left unprotected.
- ✔ Certified Expert Assistance: Our own certified engineers can provide Level 1 support and help escalate your case with Sophos.
Sophos Support Plan Comparison
This license provides 24/7 Enhanced Support. For the fastest hardware replacement, we recommend Enhanced Plus.
| Feature | Standard Support | Enhanced Support (This License) | Enhanced Plus Support |
|---|---|---|---|
| Support Access | 8x5 Business Hours | 24/7/365 | 24/7/365 |
| Hardware Replacement (RMA) | Standard (Return-to-Sophos) | Standard (Return-to-Sophos) | Advanced (Ships First) |
| Best For | Non-critical deployments | 24/7 Peace of Mind | Mission-Critical Hardware |
FAQs for Enhanced Support
Q: Does this license include the firewall (Base License) or any protection features?
A: No. This is a support-only subscription. It does not include the Base License or any protection bundles (like Standard or Xstream). This is for renewing support on a firewall you already own or purchasing support with a Standalone license.
Q: Does this work for both XGS 87 and XGS 87w?
A: Yes, this support license covers both the wired (XGS 87) and the wireless (XGS 87w) models.
Q: What is the difference between Enhanced and Enhanced Plus support?
A: The primary difference is hardware replacement. Enhanced requires you to return the faulty unit before a replacement is sent. Enhanced Plus provides Advanced Hardware Replacement, meaning Sophos ships you a new unit immediately upon confirming a failure.
Buying questions
What do New, Renewal and the licence term mean?
Choose New for a first licence and Renewal to extend a licence you already hold. The term is the length of the subscription, for example 12 MOS is 12 months (one year) and 36 MOS is three years. The price shown is the price for the type and term you select.
How do I renew a Sophos licence?
Select Renewal and the term on this page, or send us your serial number and licence expiry date with the Renew your Sophos licence form (softech.store/pages/renew-sophos-licence). We reply with a renewal quote within one business day.
How and when do I receive my licence?
By e-mail. The licence key is sent to the e-mail address on your order within 24 hours of your paid order. Nothing is shipped.
Who supports the product after I buy?
Manufacturer support is provided under the terms of the manufacturer. For questions about your order, licence key or invoice, write to sales@softech.store; we reply within one business day.
Who invoices me, and can I get a formal quote for a purchase order?
Softech Global Systems LLC, Virginia, USA issues a US invoice for every order. For a formal quote to raise a purchase order, use Get formal quote on this page; we reply within one business day.