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Description
This is the Annual Maintenance Renewal for SolarWinds Web Help Desk (WHD) - Site License. The Site License allows for an unlimited number of technicians, making it the ideal choice for large enterprises, universities, or MSPs with extensive IT support teams.
Renewing maintenance ensures your entire support organization retains access to the latest WHD features, security updates, and enterprise-level technical support.
Why Renew Maintenance?
- Unlimited: Support unlimited staff.
- Security: Enterprise-grade patching.
- Support: 24/7 Expert help.
- Official: SolarWinds Distributor - Middle East | Authorised Partner - North America renewal.
Key Features (WHD Site License)
- Unlimited Technicians: No per-seat costs; scale your team freely without buying new keys.
- Enterprise Scalability: Designed to handle high ticket volumes and complex routing rules.
- Parent/Child Tickets: Link multiple incidents to a single problem for mass updates.
- Asset Discovery: Integrated WMI/SNMP discovery for IT assets.
- Survey Engine: Customer satisfaction surveys included to measure team performance.
- FIPS Mode: Support for high-security environments.
| Feature | Per Technician License | Site License (This Product) |
|---|---|---|
| Technician Limit | Fixed Number | Unlimited |
| Cost Model | Pay Per Seat | Flat Annual Rate |
| Best For | Small/Medium Teams | Large Enterprises/Edu |
Why Buy From Softech.store?
- ✔ SolarWinds Distributor - Middle East | Authorised Partner - North America: We handle enterprise renewals securely.
- ✔ Fast Processing: Minimal administrative delay for large accounts.
FAQs: Site License Renewal
Q: Does "Site License" mean one physical location?
A: No. "Site License" refers to the unlimited technician capacity for your organization. Since WHD is web-based, you can host it centrally and have technicians log in from any location worldwide.
Q: What happens if I let maintenance expire?
A: You will lose access to upgrades and technical support. For an enterprise relying on WHD, this risk is significant. Renewing maintenance is a small fraction of the cost of a new license.
Q: Does this include database support?
A: WHD supports PostgreSQL (embedded) and external SQL Server/MySQL. Maintenance ensures the software remains compatible with newer database versions.
Buying questions
How do I renew a licence or subscription?
Use Get formal quote on this page, or write to sales@softech.store, with your current licence details and expiry date. We reply with a renewal quote within one business day.
How and when do I receive my licence?
By e-mail. The licence key is sent to the e-mail address on your order within 24 hours of your paid order. Nothing is shipped.
Who supports the product after I buy?
Manufacturer support is provided under the terms of the manufacturer. For questions about your order, licence key or invoice, write to sales@softech.store; we reply within one business day.
Who invoices me, and can I get a formal quote for a purchase order?
Softech Global Systems LLC, Virginia, USA issues a US invoice for every order. For a formal quote to raise a purchase order, use Get formal quote on this page; we reply within one business day.