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Description
SolarWinds Dameware Remote Everywhere (DRE) is a fast, simple, and lightweight cloud-based remote support solution. Unlike the on-premise "Remote Support" edition, DRE is hosted in the cloud, allowing you to connect to any device, anywhere in the world, in typically less than 8 seconds.
This Concurrent User Subscription allows your technicians to support unlimited end-users. It includes advanced encryption, multi-monitor support, and lightweight ticketing, making it the perfect tool for MSPs and IT Help Desks supporting a distributed workforce.
Key Features
- Lightning Fast: Engineered for speed, utilizing advanced compression protocols to connect in seconds.
- Mobile Support: Support iOS and Android devices directly from your console.
- Unattended Access: Wake-on-LAN and connect to sleeping or powered-off devices (Intel vPro required).
- Session Recording: Automatically record support sessions for audit trails and training.
- Reporting: Detailed reports on technician performance, session duration, and user satisfaction surveys.
Why Buy From Softech.store?
- ✔ Authorized Distributor: We are a direct SolarWinds partner, ensuring authentic cloud subscriptions.
- ✔ Comparison Advice: We help you choose between DRE (Cloud) and DRS (On-Premise) based on your security needs.
DRE (Cloud) vs. DRS (On-Premise)
| Feature | DameWare Remote Everywhere (DRE) | DameWare Remote Support (DRS) |
|---|---|---|
| Deployment | Cloud (SaaS) | On-Premise (Server) |
| Internet Access | Native / Easy | Requires Proxy/VPN |
| Connection Speed | Extremely Fast | Standard LAN Speed |
Trending FAQs: Cloud Support
Q: Is this license "Per User" or "Per Tech"?
A: DRE is licensed by Concurrent Technician. You can create 50 technician accounts, but if you buy 5 licenses, only 5 techs can be in a support session at the same time.
Q: Is my data secure in the cloud?
A: Yes. DRE uses AES-256 encryption and advanced multi-factor authentication (MFA) to secure all sessions. SolarWinds adheres to strict GDPR and SOC2 compliance standards.
Q: Can I customize the "SOS" applet?
A: Yes! You can brand the customer-facing applet with your company logo and colors so your users know they are connecting with your official support team.
Q: Does it support 4K monitors?
A: Yes, DRE fully supports high-resolution 4K+ monitors and allows you to scale the remote screen to fit your view perfectly.