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Description
Put a 24/7 team of elite Sophos security experts on your side with Sophos MDR Essentials. This is a baseline Managed Detection and Response (MDR) service for organizations that have Sophos Central security products and need 24/7 monitoring and threat response.
The MDR Essentials team monitors your Sophos Central environment, investigates alerts, and provides guided remediation advice. It's the perfect entry-level managed service for businesses that want expert oversight without the cost of a full, in-house Security Operations Center (SOC).
Key Features & Benefits
- 24/7/365 Monitoring: An expert SOC team monitors your Sophos Central alerts around the clock.
- Threat Triage & Investigation: The MDR team investigates alerts to confirm if they are real threats, eliminating false positives.
- Guided Remediation: Provides your team with detailed, actionable steps to resolve the security incident.
- Sophos Product Integration: Works seamlessly with Sophos Endpoint, Server, Firewall, and Email protection.
- Weekly & Monthly Reporting: Get regular reports on your security posture and the incidents handled by the MDR team.
Why Buy From Softech.store?
- ✔ Sophos Gold Partner - Middle East & Africa | Authorised Partner - North America: We supply all Sophos MDR services.
- ✔ Onboarding Assistance: Our certified engineers will help you get set up and ensure your products are reporting correctly to the MDR team.
- ✔ Holistic Security Strategy: We help you build a complete security plan, combining MDR with the right endpoint and firewall protection.
Sophos MDR Essentials vs. MDR Complete
MDR Essentials is a 24/7 monitoring and investigation service that provides guided remediation. MDR Complete is the full-service package where the Sophos team performs full-scale incident response on your behalf.
| Feature | MDR Essentials (This Product) | MDR Complete |
|---|---|---|
| 24/7/365 Monitoring | ✓ | ✓ |
| Expert Threat Investigation | ✓ | ✓ |
| Threat Response | Guided Remediation (We advise) | Full Response (We fix it for you) |
| Proactive Threat Hunting | ✗ | ✓ |
| Dedicated MDR Phone Support | ✗ | ✓ |
| Best For | IT teams that need 24/7 oversight | Businesses that want a full SOC |
FAQs for Sophos MDR Essentials
Q: What does "Guided Remediation" mean?
A: When the MDR Essentials team finds a threat, they will investigate it and send your team a detailed alert with the exact steps you need to take to fix it (e.g., "Isolate this machine, delete these files, and patch this vulnerability"). Your IT team is responsible for performing those actions.
Q: What products does MDR Essentials monitor?
A: MDR Essentials monitors alerts from your existing Sophos Central products, including Intercept X Advanced with XDR (or for Server), Sophos Firewall, and Sophos Email. You must own these products to use the MDR service.
Q: How is this service licensed?
A: Sophos MDR Essentials is licensed per-user (for endpoints) and per-server (for servers) and is co-termed with your existing endpoint/server licenses. Contact us for an official quote for your environment.
Buying questions
What do New, Renewal and the licence term mean?
Choose New for a first licence and Renewal to extend a licence you already hold. The term is the length of the subscription, for example 12 MOS is 12 months (one year) and 36 MOS is three years. The price shown is the price for the type and term you select.
How do I renew a Sophos licence?
Select Renewal and the term on this page, or send us your serial number and licence expiry date with the Renew your Sophos licence form (softech.store/pages/renew-sophos-licence). We reply with a renewal quote within one business day.
How and when do I receive my licence?
By e-mail. The licence key is sent to the e-mail address on your order within 24 hours of your paid order. Nothing is shipped.
Who supports the product after I buy?
Manufacturer support is provided under the terms of the manufacturer. For questions about your order, licence key or invoice, write to sales@softech.store; we reply within one business day.
Who invoices me, and can I get a formal quote for a purchase order?
Softech Global Systems LLC, Virginia, USA issues a US invoice for every order. For a formal quote to raise a purchase order, use Get formal quote on this page; we reply within one business day.