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Description
Sophos Enhanced Plus Support is the premium support offering for your Sophos hardware, such as XGS Firewalls and Switches. It provides mission-critical support for businesses that cannot afford downtime.
This service includes all the benefits of Standard and Enhanced Support, plus Advanced Hardware Replacement. This means in the event of a confirmed hardware failure, a replacement unit is shipped to you *immediately*, without Sophos needing to receive the faulty unit first. This is the fastest way to get your network back online.
Key Features & Benefits
- Advanced Hardware Replacement (RMA): A replacement unit is dispatched to you immediately upon confirmation of failure—no need to send the faulty unit back first.
- 24/7/365 Support: Get round-the-clock access to Sophos support engineers for critical issues.
- Priority-Plus Queue: Your cases are given the highest priority, ensuring you connect with senior support engineers faster.
- Security Updates: Includes all firmware updates, security patches, and bug fixes for your hardware.
- Peace of Mind: The ultimate support plan for ensuring business continuity and minimal network downtime.
Why Buy From Softech.store?
- ✔ Sophos Gold Partner - Middle East & Africa | Authorised Partner - North America: We supply all Sophos support services.
- ✔ Hassle-Free Renewals: We manage your support contracts to ensure you are never left unprotected.
- ✔ Certified Expert Assistance: Our own certified engineers can provide Level 1 support and help escalate your case with Sophos.
Sophos Support Plan Comparison
Enhanced Plus is the premium support plan for businesses that need the fastest possible hardware replacement and 24/7 access to support.
| Feature | Standard Support | Enhanced Support | Enhanced Plus (This Product) |
|---|---|---|---|
| Support Access | 8x5 Business Hours | 24/7/365 | 24/7/365 |
| Support Case Priority | Standard | High | Highest (Priority-Plus) |
| Advanced Hardware Replacement | ✗ | ✗ | ✓ |
| Best For | Non-critical deployments | 24/7 Peace of Mind | Mission-Critical Hardware |
FAQs for Enhanced Plus Support
Q: What is "Advanced Hardware Replacement"?
A: With Standard or Enhanced support, you must send your faulty hardware to Sophos *first*. Once they receive it, they ship you a replacement. With Enhanced Plus, as soon as Sophos support confirms a hardware fault, they ship the replacement immediately, *before* you send the old one back. This cuts downtime significantly.
Q: Is this a standalone product?
A: Yes, this is a support subscription that you purchase alongside your Sophos hardware (like an XGS Firewall). It is co-termed to match the license subscription of your device.
Q: Does this include software/firmware updates?
A: Yes. All Sophos support subscriptions (Standard, Enhanced, and Enhanced Plus) give you access to all firmware updates, patches, and security updates for your device.
Buying questions
What do New, Renewal and the licence term mean?
Choose New for a first licence and Renewal to extend a licence you already hold. The term is the length of the subscription, for example 12 MOS is 12 months (one year) and 36 MOS is three years. The price shown is the price for the type and term you select.
How do I renew a Sophos licence?
Select Renewal and the term on this page, or send us your serial number and licence expiry date with the Renew your Sophos licence form (softech.store/pages/renew-sophos-licence). We reply with a renewal quote within one business day.
How and when do I receive my licence?
By e-mail. The licence key is sent to the e-mail address on your order within 24 hours of your paid order. Nothing is shipped.
Who supports the product after I buy?
Manufacturer support is provided under the terms of the manufacturer. For questions about your order, licence key or invoice, write to sales@softech.store; we reply within one business day.
Who invoices me, and can I get a formal quote for a purchase order?
Softech Global Systems LLC, Virginia, USA issues a US invoice for every order. For a formal quote to raise a purchase order, use Get formal quote on this page; we reply within one business day.