The Sophos Incident Response Retainer is a pre-purchased service contract that guarantees you immediate, 24/7 priority access to the Sophos Rapid Response Team during confirmed or suspected security breaches. It eliminates the delays of negotiating emergency services during a crisis by providing pre-approved contracts, locked-in rates, and instant team activation. The retainer includes initial triage hours and guarantees expert forensics, containment, and complete threat eradication services.

With an active retainer, the Sophos Rapid Response team typically engages within minutes to a few hours of breach validation, depending on severity. Initial contact occurs immediately upon activation, with technical experts beginning triage and containment work in the first response window. This is exponentially faster than securing emergency breach response services without a pre-existing contract, which can take days or even weeks during peak incident seasons.

No, they serve different purposes. Sophos MDR (Managed Detection and Response) is a proactive, 24/7 threat hunting and monitoring service designed to prevent breaches before they occur. The Incident Response Retainer is a reactive service used only after a breach has been confirmed—providing immediate access to breach remediation specialists who handle containment, forensics, and complete threat eradication. Many organizations use both: MDR for prevention and the retainer as cyber insurance for worst-case breach scenarios.

The RMA reinstatement service covers all Sophos XGS Firewall models including XGS 87, 107, 116, 126, 136, 210, 310, 330, 430, 450, 650, 750, 850, 2300, 3300, 3500, 4300, 4500, 5500, and 6500. This service reinstates expired manufacturer hardware warranty, providing next-business-day advance hardware replacement, priority technical support, and protection against catastrophic hardware failure. It's essential for organizations that need guaranteed uptime for business-critical firewall appliances.

Yes, we offer comprehensive professional services for Sophos product deployment, migration, configuration, and optimization. Services include initial firewall installation and policy configuration, endpoint protection mass deployment planning, email security integration with Office 365/Google Workspace, XDR implementation and tuning, network architecture design and security audits, and ongoing optimization and health checks. Our certified engineers work directly with your team to ensure best-practice implementation and maximum security effectiveness.