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
Description
The Sophos XGS Firewall RMA Reinstatement ensures uninterrupted access to hardware replacement services in case of a device failure. When a support contract has expired for more than 30 days, reinstatement facilitates immediate restoration of RMA services upon renewal. By paying a one-time reinstatement fee, organizations can bypass the mandatory 90-day waiting period and regain access to Sophos's advanced Return Merchandise Authorization (RMA) process.
This service is ideal for businesses that prioritize minimal downtime and efficient resolution of hardware issues, ensuring their network security infrastructure remains robust and operational.
Additional Information
By opting for the Sophos XGS Firewall RMA Reinstatement service, organizations can mitigate risks associated with expired support contracts, secure their network infrastructure, and avoid operational disruptions. This service ensures seamless continuity of hardware support, reinforcing Sophos's commitment to exceptional customer care and network protection.
Features
Immediate RMA Access |
Eliminates the 90-day waiting period with the payment of a reinstatement fee. |
Support Contract Renewal |
Offers a streamlined process to renew expired contracts and reinstate full hardware support. |
Advanced Hardware Replacement |
Available for eligible contracts to expedite delivery of replacement devices. |
Compatibility |
Designed specifically for Sophos XGS Firewalls under expired or lapsed contracts. |
Global Support |
Accessible across regions, ensuring consistent service wherever the device is deployed. |
Benefits of Sophos XGS Firewall RMA Reinstatement
- Uninterrupted Support: Allows immediate resumption of hardware replacement services after renewing an expired support contract.
- Reduced Downtime: Ensures fast hardware replacement to maintain network availability and business continuity.
- Cost-Effective Solution: Avoids extended disruptions with a simple one-time reinstatement fee.
- Flexibility: Supports organizations with varying renewal timelines, accommodating delays without compromising long-term support.
- Enhanced Customer Experience: Backed by Sophos's robust support network for reliable and efficient issue resolution.
FAQs
1. What is RMA Reinstatement?
RMA Reinstatement allows organizations to regain immediate access to Sophos hardware replacement services by renewing expired support contracts and paying a reinstatement fee if required.
2. When is a reinstatement fee required?
The fee is applicable if the support contract is renewed more than 30 days after expiration. It waives the mandatory 90-day waiting period for RMA services.
3. What happens if I do not pay the reinstatement fee?
If the reinstatement fee is not paid, there is a 90-day waiting period before RMA services can be accessed.
4. How does Advanced Hardware Replacement work?
Under eligible support plans, faulty hardware is replaced quickly to minimize downtime, with expedited shipping options for critical environments.
5. Can I avoid reinstatement fees in the future?
Yes, by renewing your support contracts before expiration, you can maintain uninterrupted access to RMA services without additional fees.
6. Is RMA Reinstatement available globally?
Yes, the service is available globally, ensuring consistent and reliable support for Sophos XGS Firewalls across all regions.